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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Change the Name on Your Account

  • Updated:

This article walks through how to update your first and last name on your CivicPlus account.

 

Important Note

Users signing through their organization’s Platform IdP (Identity Provider) cannot edit their First Name or Last Name. Their name will default to what is listed on their IdP.

 

 

Instructions

  1. Log in on the Account Service Sign-In screen
    Sign-in screen.
    Note: The Account Service Sign-In screen is not the page you use to log into your CivicPlus solution(s). While the screens appear identical, the websites you are directed to are not the same. You must use the Account Service Sign-In link to change the name on your CivicPlus account.
  2. On the Personal Information tab, edit your First Name and Last Name
    The First and Last Name fields.
    Note: You cannot change the first name or last name for an external account.
  3. Click Save Changes
    The red, rectangular Save Changes button below the Date of Birth field.

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