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CivicPlus Media Closed Captioning and Transcription FAQs

  • Updated:

This article will answer some of the Frequently Asked Questions (FAQs) about the Closed Captioning (CC) and Transcription services available within CivicPlus Media (formerly CP Media).

 

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Does CivicPlus Media support Closed Captioning and Transcription?

CivicPlus Media supports Closed Captioning files (.SRT and WebVTT formats) and Transcription files (PDF) that are uploaded on the Event Media page. The municipality can create files in-house or use a third-party service and then manually upload the files post-event.

 

Live and on-demand Closed Captioning services and on-demand Transcription services are also available through our partnership and custom integration with 3Play Media.

 

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What are the benefits of the Closed Captioning and Transcription services?

The benefits to local governments for incorporating Closed Captions into their live and recorded video include the following:

  • The service is integrated, seamless, and automatic
  • It offers a cost-effective way to caption live meetings and community events in real-time and on-demand
  • It ensures compliance with Section 508 of the ADA
  • All residents, regardless of abilities, will be able to see or hear the interactions and conversations that occur in public meetings and events
  • Closed Captioning offers a target accuracy of 80%+ for Machine Closed Captions depending on audio quality and 99% for Machine Closed Captioning with transcriptionist review
  • Residents and staff may view content anywhere, as Closed Captioning and Transcription provide helpful supplements to video when a resident's environment or device limits audio quality
  • Closed Captioning and Transcription increase resident engagement and content retention
  • Closed Captioning and Transcription improve comprehension for non-native English speakers and those for whom English is a second language (ESL)
  • By outsourcing the tedious Closed Captioning and Transcription processes, you save time as this critical compliance step is automated within the CivicPlus Media solution

 

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What are the service offerings for Closed Captioning and Transcription?

Please refer to the service offerings table that follows:

 

Service Description Target Accuracy Date
On-demand Closed Captioning services with human captioner review

The audio/video is run through a machine-based captioning process and then reviewed by a human captioner for accuracy and final editing.

 

Completed files are sent back to CivicPlus Media and available immediately on the Public Portal if the event is published.

 99%
On-demand Closed Captioning services with machine-captioning only

The audio/video file is run through a machine-based captioning process.

 

Completed files are sent back to CivicPlus Media and available immediately on the Public Portal if the event is published.

80%+

 

This can vary based on the audio quality if council members talk over each other, or other quality issues.
Live streaming Closed Captioning services with machine-captioning only The live stream is run through a machine-based captioning process in real-time as the meeting happens; Closed Captioning details are instantly created and available to the public viewing the meeting.

80%+

 

This can vary based on the audio quality, if council members talk over each other, or other quality issues.
On-demand Transcription services with machine transcription only (Closed Captioning services required)

All caption options can include transcription services which provide a similar file without timestamps.

 

Completed files are sent back to CivicPlus Media and available immediately on the Public Portal if the event is published.

 Accuracy will be the same as the selected Closed Captioning service and can vary based on the audio quality if council members talk over each other, or other quality issues.
CivicPlus Media Closed Captioning and Transcription Services

 

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What are the fees associated with Closed Captioning and Transcription services?

For information on Closed Captioning services, including the per-minute fees, please contact your implementation consultant or our CivicPlus Technical Support team.

 

Transcription is available to all customers with Closed Captioning services activated at no cost.

 

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What are the available Closed Captioning and Transcription configuration options?

CivicPlus Media customers have the option to choose which meeting types to caption and transcribe, and at which service level. For example, a municipality could have a transcriptionist review all City Council meeting video transcripts and use machine captioning for community events or meetings of smaller boards, or opt to not caption those videos at all.

 

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How do I activate Closed Captioning and Transcription services?

Customers must complete the following steps:

  • Request activation via your implementation consultant or our CivicPlus Technical Support team
  • Our staff will send a Closed Captioning Authorization Form detailing the service terms and pricing
  • Once our staff has verified that your authorization form has been received and properly executed, CivicPlus Technical Support will activate closed captioning services on your production website
  • You will have access to training videos and our Technical Support team to assist you and answer any questions

 

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How do I cancel Closed Captioning and Transcription services?

Closed Captioning and Transcription services can be deactivated at any time by contacting our CivicPlus Technical Support team. You will receive a final invoice for any unbilled activity that month. Existing on-demand videos with captions will not be impacted by canceling future service.

 

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In-Article Glossary

The terms located in this section are listed alphabetically.

  • .SRT: SubRip Subtitle file extension
  • ADA: Americans with Disabilities Act
  • CC: Closed Captioning
  • CP: CivicPlus
  • ESL: English as a Second Language
  • FAQs: Frequently Asked Questions
  • PDF: Portable Document Format

 

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