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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Integration Options

  • Updated:

Any available trigger can currently be paired with any available action, however, below are our recommended integrations. Learn more about Triggers and Actions.

 

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Triggers & Actions

Provided below are the recommended triggers and corresponding actions. 

 

Agenda & Meeting Management Select (CivicClerk)

  • Agenda: Agenda File is Published
    • Actions:
      • Create an Alert in the Web Central Alert Center in a specified category
      • Add a File to the Web Central Document Center in a specified folder
      • Create a Web Central News Flash item in a specified category
      • Create a content item in the HCMS in a specified content type
      • Add file to Laserfiche (third-party integration rates apply)
  • Agenda Packet: Agenda Packet is Published
    • Actions:
      • Create an Alert in the Web Central Alert Center in a specified category
      • Add a File to Web Central Document Center in a specified folder
      • Create a Web Central News Flash item in a specified category
      • Create a content item in the HCMS in a specified content type
      • Add file to Laserfiche (third-party integration rates apply)
  • Minutes: Minutes File is Published
    • Actions:
      • Create an Alert in the Web Central Alert Center in a specified category
      • Add a File to Web Central Document Center in a specified folder
      • Create a Web Central News Flash item in a specified category
      • Create a content item in the HCMS in a specified content type
      • Add file to Laserfiche (third-party integration rates apply)

 

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Web Central (Web Central)

  • Alert Center: Alert Center Item is Created
    • Actions:
      • Create an Alert in the Web Central Alert Center in a specified category
      • Create an Event in the Web Central Calendar in a specified category
      • Add a File to Web Central Document Center in a specified folder
      • Create a Web Central News Flash Item in a specified category
      • Create a content item in the HCMS in a specified content type
  • Document Center: Document is Created
    • Actions:
      • Create an Alert in the Web Central Alert Center in a specified category
      • Create an Event in the Web Central Calendar in a specified category
      • Add a File to Web Central Document Center in a specified folder
      • Create a Web Central News Flash item in a specified category
      • Create a content item in the HCMS in a specified content type
      • Add file to Laserfiche (third-party integration rates apply)
  • News Flash: News Flash Item is Created
    • Actions:
      • Create an Alert in the Web Central Alert Center in a specified category
      • Create an Event in the Web Central Calendar in a specified category
      • Add a File to Web Central Document Center in a specified folder
      • Create a Web Central News Flash item in a specified category
      • Create a content item in the HCMS in a specified content type

 

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Process Automation & Digital Services (CivicOptimize)

  • Submission: Draft of a Submission is Created
    • Actions:
      • Add file to Laserfiche (third-party integration rates apply) 
      • Add an Item to an ArcGIS Feature Layer (third-party integration rates apply)
  • Submission: Submission is Created
    • Actions:
      • Create an Alert in the Web Central Alert Center in a specified Category
      • Create an Event in the Web Central Calendar in a specified category
      • Add a File to Web Central Document Center in a Specified Folder
      • Create a Web Central News Flash Item in a specified category
      • Create a content item in the HCMS in a specified content type
      • Create an Issue/Request in SeeClickFix 311 CRM in a specified category
      • Add file to Laserfiche (third-party integration rates apply) 
      • Add an Item to an ArcGIS Feature Layer (third-party integration rates apply)

 

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Mass Notifications (CivicReady)

  • Alert: An alert is sent
    • Actions:
      • Create an Alert in the Web Central Alert Center in a specified Category
      • Create an Event in the Web Central Calendar in a specified category
      • Create a Web Central News Flash Item in a specified category
      • Create a content item in the HCMS in a specified content type
      • Create an Issue/Request in SeeClickFix in a specified category

 

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HCMS / Web Evolve

  • Content: Content Item is Created for the Selected Content-Type
    • Actions:
      • Create an Alert in the Web Central Alert Center in a specified Category
      • Create an Event in the Web Central Calendar in a specified category
      • Add a File to Web Central Document Center in a Specified Folder
      • Create a Web Central News Flash Item in a specified category
      • Create a content item in the HCMS in a specified content type
      • Create an Issue/Request in SeeClickFix in a specified category
      • Add an Item to an ArcGIS Feature Layer (third-party integration rates apply)
  • Content: Content Item is Published for the Selected Content Type (Default Workflow Only; No Custom Workflow Support)
    • Actions:
      • Create an Alert in the Web Central Alert Center in a specified Category
      • Create an Event in the Web Central Calendar in a specified category
      • Add a File to Web Central Document Center in a Specified Folder
      • Create a Web Central News Flash Item in a specified category
      • Create a content item in the HCMS in a specified content type
      • Create an Issue/Request in SeeClickFix in a specified category
      • Add an Item to an ArcGIS Feature Layer (third-party integration rates apply)
  • Content: Content Item is Submitted for the Selected Content Type (Default Workflow Only; No Custom Workflow Support)
    • Actions:
      • Add an Item to an ArcGIS Feature Layer (third-party integration rates apply)
  • Content: Content Item is Modified for the Selected Content-Type
    • Actions:
      • Add an Item to an ArcGIS Feature Layer (third-party integration rates apply)
  • File: Asset is Created
    • Actions:
      • Create an Alert in the Web Central Alert Center in a specified Category
      • Create an Event in the Web Central Calendar in a specified category
      • Add a File to Web Central Document Center in a Specified Folder
      • Create a Web Central News Flash Item in a specified category
      • Create a content item in the HCMS in a specified content type
      • Add file to Laserfiche (third-party integration rates apply)
  • File: Asset is Published (Default Workflow Only; No Custom Workflow Support)
    • Actions:
      • Create an Alert in the Web Central Alert Center in a specified Category
      • Create an Event in the Web Central Calendar in a specified category
      • Add a File to Web Central Document Center in a Specified Folder
      • Create a Web Central News Flash Item in a specified category
      • Create a content item in the HCMS in a specified content type
      • Add file to Laserfiche (third-party integration rates apply)
  • File: Asset is Submitted (Default Workflow Only; No Custom Workflow Support)
    • Actions:
      • Add file to Laserfiche (third-party integration rates apply)
  • File: Asset is Modified
    • Actions:
      • Add file to Laserfiche (third-party integration rates apply)

 

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Manual Import Via CSV, JSON, or ICS

  • File is Imported
    • Actions:
      • Create an Alert in the Web Central Alert Center in a specified category
      • Create an Event in the Web Central Calendar in the specified category
      • Create a Web Central News Flash Item in a Specified Category
      • Create a content item in the HCMS in a specified content type

 

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Polling (CSV, ICS, JSON, or XML)

  • Recreation Management ICS/iCalendar
    • Actions:
      • Add a calendar item to the Web Central Calendar module in a specified category
      • Create a content item in the HCMS in a specified content type
  • CSV, ICS, JSON, or XML is Received from a Poll of the Specified URL
    • Actions:
      • Add a File to Web Central Document Center in a specified folder
      • Create a content item in the HCMS in a specified content type
  • Municode JSON
    • Actions:
      • Add a File to Web Central Document Center in a Specified Folder
      • Create a content item in the HCMS in a specified content type

 

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Webhook (Third-Party Integration Rates Apply)

  • Webhook (JSON) Payload is Received at the Specified URL
    • Actions:
      • Create an Alert in the Web Central Alert Center in a specified Category
      • Create an Event in the Web Central Calendar in a Specified Category
      • Add a File to Web Central Document Center in a Specified Folder
      • Create a Web Central News Flash Item in a Specified Category
      • Create a content item in the HCMS in a specified content type
      • Create an Issue/Request in SeeClickFix 311 CRM in a Specified Category

 

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