Find Your Pay Tray App Version

When working with our Support team or troubleshooting an issue, it is helpful to find the version of the tray app that you are using. There are two ways to get this information, one through the tray application itself or through raw data in the transaction details.

Important Note

• If the tray app version in the raw response doesn’t match what you have in the About section of your system tray, it could be because a different computer was used to perform the card-present transaction.

Instructions

Find the Version in the Tray App

1. Find your system tray
   
2. Right-click on the Tray App icon and select About
   
   
3. In the dialog that appears, your tray app Version will be listed
   

Find the Version in the Raw Data

1. Find any transaction in the activity log that belongs to a retail gateway configuration
2. Select the transaction to open Transaction Details
   
3. Click on Raw Data
   
   
4. The last item in the raw data will be the TrayAppVersion