View the Forgot a Password article for instructions on how to reset your password. 

Learn how to Change Your Email Address.

The Microsoft option on the new Create Account and Sign In screen is not for custom IDP customers. Microsoft has 3 identity services - Active Directory, Azure Active Directory, and Microsoft accounts. Only Microsoft accounts are supported through the new Microsoft sign-in. Accounts in Microsoft Active Directory services may not be able to sign in.

Existing users will not be able to create a Microsoft account with the same email address. To use Microsoft sign-in for your existing CivicPlus account, it must be added through External Sign In on the Manage Account screen.

Verification email links are valid for approximately 6 minutes. If the link has expired when the imported user opens the link, a new link will automatically be emailed. Learn more about Expired Verification Emails.