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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Single Sign-On FAQs

  • Updated:

Frequently Asked Questions

Where do I reset my password or update my email address?

View the Forgot a Password article for instructions on how to reset your password. Learn how to Change Your Email Address.

 

Can I use my Microsoft account through Microsoft sign-in?

The Microsoft option on the new Create Account and Sign In screen is not for custom IDP customers. Microsoft has 3 identity services - Active Directory, Azure Active Directory, and Microsoft accounts. Only Microsoft accounts are supported through the new Microsoft sign-in. Accounts in Microsoft Active Directory services may not be able to sign in.

 

Existing users will not be able to create a Microsoft account with the same email address. To use Microsoft sign-in for your existing CivicPlus account, it must be added through External Sign In on the Manage Account screen.

 

What happens if my account verification email expires?

Verification email links are valid for approximately 6 minutes. If the link has expired when the imported user opens the link, a new link will automatically be emailed. Learn more about Expired Verification Emails. 

 

What should I do if I didn't receive the account verification email? 

Check your email's spam/junk folder to make sure it is not there and that your email provider is not blocking emails from noreply@civicplus.com. If you still do not see the email, click the forgot password link on the sign-in screen to send a new verification email. 

 

Why can't I log in to the Help Center with SSO?

Single Sign-On is for CivicPlus products and is a separate account and login from the one used for the Help Center. You must create a Help Center account to sign in to the Help Center.

 

What does the ‘Remember Me’ option on the sign-in page do?

Enabling ‘Remember Me’ when signing in will prevent the ending of your authentication session when closing your browser window. We recommend that users on shared machines/devices do not leave the ‘Remember Me’ option disabled.

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