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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Add or Remove External Sign-In on an Existing Account

  • Updated:

This article will show you how to add or remove external sign-in accounts for Microsoft, Facebook, Apple, or Google on an existing Single Sign-On account. Using an external sign-in service allows you to log in to your CivicPlus account using the same login information that you use for your Apple, Facebook, Google, or Microsoft account.

 

Important Notes

  • If you do not already have a Single Sign-On account, learn how to create one using external sign-in. 
  • This feature is disabled for all Custom Identity Provider (IdP) integrated users.
  • Multiple external sign-in services can be added to the same account.

 

 

Instructions

  1. Log in to your CivicPlus account
    sign in screen.
  2. Select the Password & Security tab
    Password and Security tab in left navigation menu.
  3. Scroll down to Manage Your External Logins and select Apple, Facebook, Google, or Microsoft to be able to sign in with those credentials
    External Logins options.
  4. Sign in with an existing account on the external sign-in screen
    Note: Microsoft accounts controlled through Active Directory may not be permitted by your Organization.
  5. If successfully added, the external sign-in will be listed and can be removed under Registered Logins
    Note: Multiple external sign-in services can be added to the same account.

Comments

Let us know what was helpful or not helpful about the article.

2 comments

Date Votes
  • Rose Williams

    I just want to sign in to secure a meeting room.  I cannot determine what to do next.  Nothing seems to work. Just trying to schedule a meeting at Hesperia on 8/23/25. Can't get past your security.  Nothing works. Do I need to set up an email, just for your site?

    0
  • Jamie Shannon

    Rose Williams You should reach out directly to the city. They will be able to instruct you on what is needed. Thank you.

    0

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