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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

CivicPlus Portal Overview

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The CivicPlus Portal is a centralized online hub where community members can connect to services and interact with their municipality. From paying utilities to signing up for a recreation league, CivicPlus Portal streamlines the online civic experience and eliminates barriers to resident services. Municipalities can customize their Portal instance by creating links to community services and embedding other CivicPlus products. 

 

Portal embed example page.

 

This article walks through the functionality and features available in the CivicPlus Portal. 

 

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Access the CivicPlus Portal

You can access the CivicPlus Portal by going to the embedded Portal page on your website or the stand-alone Portal site and logging in using CivicPlus Single Sign-On. 

 

The Portal can also be accessed using the product application switcher on your Web Central site. 

 

Portal app switcher.

 

Dashboard

Logged-in users see a personalized dashboard of favorite links and forms as well as the notification lists to which they are currently subscribed. For users who haven't yet bookmarked any content, the respective section will showcase featured items curated by the organization followed by recently created content. Learn how to Manage Your Portal Dashboard.

 

Dashboard page.

 

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Admin users can create link cards for various categories under the Settings tab. Once created, these link cards will be available for users to access and bookmark. 

 

Bookmark link.

 

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Forms

The Forms tab in Portal provides a centralized location for community forms. If you have Web Central, Web Open, and/or Process Automation & Digital Services (CivicOptimize), those forms will automatically sync to your Portal. You can also add links to third-party forms.

 

Forms tab.

 

Payment Forms

In addition to Link Cards, the Payments tab in Portal provides a centralized location for forms that have payment submission events. Any form with a payment submission event will automatically appear on this tab.

 

Payment forms.

 

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Product Embeds

Your CivicPlus Portal is automatically linked to your other CivicPlus solutions. The following product embeds are available: 

  • Agenda and Meeting Management Select (CivicClerk): Meetings
  • Mass Notifications (CivicReady): Alerts
  • Municode Codification: Legislation
  • Process Automation (CivicOptimize): Forms
  • Recreation: Parks & Rec
  • SeeClickFix: Submit a Request
  • CivicPlus Notifications, Notify Me (Web Central customers), and Mass Notifications (CivicReady customers): Notifications
  • Community Development (CivicGov): Permits & Inspections

 

Admin users can show/hide product embeds and add custom labels and text to the embeds under Navigation Settings. 

 

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