The CivicPlus Portal is a centralized online hub where community members can connect to services and interact with their municipality. From paying utilities to signing up for a recreation league, CivicPlus Portal streamlines the online civic experience and eliminates barriers to resident services. Municipalities can customize their Portal instance by creating links to community services and embedding other CivicPlus products.
This article walks through the functionality and features available in the CivicPlus Portal.
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Access the CivicPlus Portal
The Portal can also be accessed via the product application switcher on your Web Central site.
Logged-in users see a personalized dashboard of favorited links and forms as well as the Notification lists they are currently subscribed to. For users who haven't yet bookmarked any content, the respective section will showcase Featured items as curated by the Organization, followed by recently created content. Learn how to Manage Your Portal Dashboard.
Admin users can create link cards for various categories under the Settings tab. Once created, these link cards will be available for users to access and bookmark.
The Forms tab in Portal provides a centralized location for community forms. If you have Web Central and/or Process Automation & Digital Services (CivicOptimize), those forms will automatically sync to your Portal. You can also add links to third-party forms.
In addition to Link Cards, the Payments tab in Portal provides a centralized location for forms that have payment submission events. Any form with a payment submission event will automatically appear on this tab.
Your CivicPlus Portal is automatically linked to your other CivicPlus solutions. The following product embeds are available:
- Agenda and Meeting Management Select (CivicClerk): Agendas & Meetings
- Mass Notifications (CivicReady): Alerts
- Municode Codification: Code of Ordinances
- Process Automation (CivicOptimize): Forms
- Recreation: Parks & Rec
- SeeClickFix: Submit a Request
- CivicPlus Notifications, Notify Me (Web Central customers), and Mass Notifications (CivicReady customers): Notifications
- Community Development (CivicGov): Permits & Inspections
Admin users can show/hide product embeds and add custom labels and text to the embeds under Applications Settings.