A list of Sub-processors currently authorized by CivicPlus to process Customer Data and assist CivicPlus with respect to the provision of the applicable services under the Agreement between the Customer and CivicPlus. Further details may be found in the CivicPlus Data Processing Agreement (“DPA”).
If you are a current CivicPlus customer with a DPA, you may subscribe to this article by clicking the “Follow” button to receive notifications of new sub-processors for each applicable CivicPlus Service before CivicPlus authorizes any new sub-processor(s) to process personal data in connection with the provision of the applicable Service.
Subprocessor | CivicPlus Service | Description of Processing | Location |
|---|---|---|---|
Amazon Web Services, Inc. |
| Hosting and Server, Infrastructure, Translation, A2P Messaging | USA |
Pendo.io |
| Analytics | USA |
Google LLC (Google Analytics) |
| Analytics | USA |
Microsoft, Inc. Azure |
| Hosting and Server, Infrastructure, Translation, A2P Messaging | USA |
Microsoft Defender | Agenda and Meeting Management | Optional Application Security | USA |
Tenable | Agenda and Meeting Management | Optional OS, WebApps, Network | USA |
Securin.io | Agenda and Meeting Management | Optional Penetration Testing | USA |
Okta Auth0 |
| IdP | USA |
Functional Software, Inc. d/b/a Sentry |
| Error Reporting | USA |
Rainforest Pay, Inc. | CivicPlus Payments | Payment Processing | USA |
CardConnect d/b/a CardPointe |
| Optional Payment Gateway | USA |
CSG Forte Payments, Inc. |
| Optional Payment Gateway | USA |
OpenEdge Payments, LLC db/a Global Payments Integrated |
| Optional Payment Gateway | USA |
3playmedia | CivicPlus Media | Closed Caption Provider | USA |
Wowza Engine | CivicPlus Media | Livestreaming Software | USA |
JW Player | CivicPlus Media | Video Playback | USA |
NetSolus d/b/a IP Pathways |
| Hosting and Server | USA |
Google Cloud Platform LLC |
| Translation, Geolocation, A2P Messaging | USA |
Alvaria | Mass Notification | A2P Messaging | USA |
Environmental Systems Research Institute, Inc. | Mass Notification | Geolocation | USA |
HERE North America, LLC | Mass Notification | Geolocation | USA |
Sendbird | Mass Notification | A2P Messaging | USA |
Twillo, Inc. | Mass Notification | A2P Messaging, Phone Number Validation | USA |
Konexus | Mass Notification | Notification Platform | USA |
Arpio | NextRequest | Disaster Recovery | USA |
Acusoft, Inc. d/b/a PrizmDoc AC PM, LLC d/b/a Postmark | NextRequest | Document viewing and processing
Email delivery service | USA |
Solarwinds Worldwide, LLC d/b/a Papertrail | NextRequest | Log Management | USA |
Zimuth, Inc. d/b/a Scout APM | NextRequest | Application Performance Monitoring and Optimization | USA |
Stripe, Inc. |
| Payment Processing | USA |
CyberSource | NextRequest | Payment Processing | USA |
One Blink Pty LTD | Process Automation and Digital Services | Solution Provider | USA |
Froala Editor | Agenda and Meeting Management | Website Editor | USA |
OpenAI, L.L.C. | DocAccess | AI Document Processing, Transcript Generation | USA |
Aira Tech Corp. | DocAccess | Optional Live Visual Interpreting, Accessibility Assistance | USA |