---
title: "CivicPlus Subprocessors"
slug: "civicplus-subprocessors"
description: "Review a list of Sub-processors currently authorized by CivicPlus to process Customer Data and assist CivicPlus with applicable services."
updated: 2026-06-11T15:01:20Z
published: 2026-06-11T16:51:21Z
canonical: "www.civicplus.help/civicplus-subprocessors"
excludeFromExternalSearch: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://www.civicplus.help/llms.txt
> Use this file to discover all available pages before exploring further.

# CivicPlus Subprocessors

A list of Sub-processors currently authorized by CivicPlus to process Customer Data and assist CivicPlus with respect to the provision of the applicable services under the Agreement between the Customer and CivicPlus. Further details may be found in the CivicPlus Data Processing Agreement (“DPA”).

If you are a current CivicPlus customer with a DPA, you may subscribe to this article by clicking the “Follow” button to receive notifications of new sub-processors for each applicable CivicPlus Service before CivicPlus authorizes any new sub-processor(s) to process personal data in connection with the provision of the applicable Service.

| **Subprocessor** | **CivicPlus Service** | **Description of Processing** | **Location** |
| --- | --- | --- | --- |
| Amazon Web Services, Inc. | - Community Development - DocAccess - Mass Notification - NextRequest - Process Automation and Digital Services - Recreation Management - SeeClickFix 311 CRM - Social Media Archiving | Hosting and Server, Infrastructure, Translation, A2P Messaging | USA |
| Pendo.io | - Agenda and Meeting Management - Asset Management - CivicPlus Boards and Committees - CivicPlus Media - CivicPlus Payments - Municode Codification - NextRequest - Recreation Management - SeeClickFix 311 CRM - Utility Billing - Web Central - Web Evolve | Analytics | USA |
| Google LLC (Google Analytics) | - SeeClickFix 311 CRM - Web Central - Web Evolve - Web Open | Analytics | USA |
| Microsoft, Inc. Azure | - Agenda and Meeting Management - Asset Management - CivicPlus Boards and Committees - CivicPlus Media - CivicPlus Payments - Mass Notification - Municode Codification - NextRequest - Recreation Management - Utility Billing - Web Central (Platinum) - Web Evolve (Platinum) - Web Open (Platinum) | Hosting and Server, Infrastructure, Translation, A2P Messaging | USA |
| Microsoft Defender | Agenda and Meeting Management | Optional Application Security | USA |
| Tenable | Agenda and Meeting Management | Optional OS, WebApps, Network | USA |
| Securin.io | Agenda and Meeting Management | Optional Penetration Testing | USA |
| Okta Auth0 | - Asset Management - Utility Billing | IdP | USA |
| Functional Software, Inc. d/b/a Sentry | - Asset Management - NextRequest - Utility Billing | Error Reporting | USA |
| Rainforest Pay, Inc. | CivicPlus Payments | Payment Processing | USA |
| CardConnect d/b/a CardPointe | - Community Development - Process Automation and Digital Services - Web Central - Web Evolve - Web Open | Optional Payment Gateway | USA |
| CSG Forte Payments, Inc. | - Community Development - Process Automation and Digital Services - Web Central - Web Evolve - Web Open | Optional Payment Gateway | USA |
| OpenEdge Payments, LLC db/a Global Payments Integrated | - Community Development - Process Automation and Digital Services - Web Central - Web Evolve - Web Open | Optional Payment Gateway | USA |
| 3playmedia | CivicPlus Media | Closed Caption Provider | USA |
| Wowza Engine | CivicPlus Media | Livestreaming Software | USA |
| JW Player | CivicPlus Media | Video Playback | USA |
| NetSolus d/b/a IP Pathways | - Web Central (non-platinum) - Web Evolve (non-platinum) - Web Open (non-platinum) | Hosting and Server | USA |
| Google Cloud Platform LLC | - Mass Notification - DocAccess | Translation, Geolocation, A2P Messaging | USA |
| Alvaria | Mass Notification | A2P Messaging | USA |
| Environmental Systems Research Institute, Inc. | Mass Notification | Geolocation | USA |
| HERE North America, LLC | Mass Notification | Geolocation | USA |
| Sendbird | Mass Notification | A2P Messaging | USA |
| Twillo, Inc. | Mass Notification | A2P Messaging, Phone Number Validation | USA |
| Konexus | Mass Notification | Notification Platform | USA |
| Arpio | NextRequest | Disaster Recovery | USA |
| Acusoft, Inc. d/b/a PrizmDoc AC PM, LLC d/b/a Postmark | NextRequest | Document viewing and processing Email delivery service | USA |
| Solarwinds Worldwide, LLC d/b/a Papertrail | NextRequest | Log Management | USA |
| Zimuth, Inc. d/b/a Scout APM | NextRequest | Application Performance Monitoring and Optimization | USA |
| Stripe, Inc. | - DocAccess - NextRequest | Payment Processing | USA |
| CyberSource | NextRequest | Payment Processing | USA |
| One Blink Pty LTD | Process Automation and Digital Services | Solution Provider | USA |
| Froala Editor | Agenda and Meeting Management | Website Editor | USA |
| OpenAI, L.L.C. | DocAccess | AI Document Processing, Transcript Generation | USA |
| Aira Tech Corp. | DocAccess | Optional Live Visual Interpreting, Accessibility Assistance | USA |

Incorporated.

Limited Liability Company.

Operating System

Identity Provider.

Internet Protocol.A set of rules for communication over the internet or a local network, such as sending mail, streaming videos, or connecting to a website.

Long-term Disability.

Artificial Intelligence