---
title: "Municipal Websites Central Privacy Statement"
slug: "municipal-websites-central-privacy-statement"
description: "Explore CivicPlus' Municipal Websites Central product, enhancing civic engagement while ensuring robust data processing and privacy measures for communities."
updated: 2026-06-11T03:14:35Z
published: 2026-06-11T16:51:08Z
canonical: "www.civicplus.help/municipal-websites-central-privacy-statement"
excludeFromExternalSearch: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://www.civicplus.help/llms.txt
> Use this file to discover all available pages before exploring further.

# Municipal Websites Central Privacy Statement

This Privacy Statement describes the processing activities performed by CivicPlus when providing its Municipal Websites Central product (“Product”) pursuant to an executed contract with our Customers. This is not a privacy policy regarding the collection, use, and processing of Personal Data when CivicPlus is acting as a data controller. For information regarding our privacy practices when we are acting as a data controller, please see our [Privacy Policy](/legal-center/docs/civicplus-privacy-policy).

**Description of the Product**: The Web Central CMS product assists municipalities with fostering civic engagement by launching a custom-branded website to promote the community and empower its staff and residents. For more information, please see the [Municipal Website Product Page](https://www.civicplus.com/municipal-websites/). If you have any questions about this Privacy Statement, please contact us at [privacy@civicplus.com](mailto:privacy@civicplus.com).

## Processing Overview for the Product

1. Does the Product process Personal Data? **Yes**
  1. Who’s Personal Data?
    - Our Customers’ Staff or Vendors: **Yes**
    - Our Customers’ End-Users: **Yes**
    - Other: **No**
2. Are there optional modules for the Product that process Personal Data that are turned on by default? **Yes**
3. Does the Product process Sensitive Data? **Yes**
4. Does the processing involve profiling of individuals based on personal characteristics? **No**
5. Is the processing done by Artificial Intelligence? **No**
6. Does the Product process Biometric Information? **No**
7. Does the Product process Personal Data using Monitoring Technologies? **Yes**
8. Does the processing include automated decision making that produces legal consequences or seriously impacts the people whose data the Product processes? **No**

---

## Detailed Description of the Processing

| Categories of Data Processed | Categories of Sensitive Data Processed | Categories of Data Subjects | Purpose of Processing | Categories of Data Recipients |
| --- | --- | --- | --- | --- |
| Identifiers; Geolocation Data; Internet or Electronic Activity; Monitoring Technologies | None | Customer Employees | Providing Goods or Services; Operational and Internal Business Purposes of Customer | Service Providers; Customer Staff |
| Identifiers; Geolocation Data; Internet or Electronic Activity; Commercial Information | Communications Not Intended for CivicPlus | Customer End-Users | Providing Goods or Services; Customer Service and Support; Analytics & Improvement; Fraud Detection and Prevention | Service Providers; Customer Staff |

---

## Technical and Organizational Measures (TOMs)

CivicPlus maintains the following Technical and Organization Measures (TOMs) to ensure the ongoing confidentiality, integrity, availability and resilience of processing systems for the Product. We will provide further information about the below TOMs defined below to facilitate Customer audits and to prove compliance with our processing obligations, upon request.

| Measure | Status |
| --- | --- |
| Physical Access Controls | **Yes** |
| User Access Controls | **Yes** |
| Anonymization or Pseudonymization | **Yes** |
| Encryption in Transit | **Yes** |
| Encryption at Rest (platinum Customers with Encrypted Forms add-on (Form Center)) | **Yes** |
| Encryption at Rest (non-platinum Customers) | **No** |
| Patching and Updating | **Yes** |
| Backups Maintained and Tested | **Yes** |
| Virus Protection on End Devices | **Yes** |
| Application Firewalls | **Yes** |
| Annual Data Protection Training | **Yes** |
| Business Continuity Measures | **Yes** |
| Disaster Recovery Measures | **Yes** |
| Threat Detection and Monitoring | **Yes** |
| Regular Testing & Evaluation of TOMs | **Yes** |

---

## Audits and Other Certifications

CivicPlus has the following audits or certifications for this Product:

- GovRAMP Ready

---

## Subprocessors

We utilize subprocessors to perform the processing activities set out in this Privacy Statement for the Product. If we engage a new subprocessor or replace an existing one, we will update this Privacy Notice. If you have an objection to a subprocessor, please contact us at [privacy@civicplus.com](mailto:privacy@civicplus.com).

| Subprocessor | Description of Processing | Location |
| --- | --- | --- |
| **Mandatory** |
| Microsoft, Inc. Azure (platinum Customers) | Hosting and Server | USA |
| NetSolus d/b/a IP Pathways (non-platinum Customers) | Hosting | USA |
| Google Analytics | Analytics | USA |
| Pendo.io | Data Analytics | USA |
| **Optional** |
| CardConnect d/b/a CardPointe | Payment Gateway | USA |
| CSG Forte Payments, Inc. | Payment Gateway | USA |
| OpenEdge Payments, LLC db/a Global Payments Integrated | Payment Gateway | USA |

Content Management System: an application that is used to manage content, allowing multiple contributors to create, edit, and publish.

Government Risk and Authorization Management Program.

Incorporated.

Internet Protocol.A set of rules for communication over the internet or a local network, such as sending mail, streaming videos, or connecting to a website.

Limited Liability Company.