--- title: "Recreation Management Privacy Statement" slug: "recreation-management-privacy-statement" description: "Explore CivicPlus' Process Automation and Digital Services for custom forms and automated workflows, ensuring data confidentiality and compliance." updated: 2026-06-11T13:25:18Z published: 2026-06-11T16:51:08Z canonical: "www.civicplus.help/recreation-management-privacy-statement" excludeFromExternalSearch: true --- > ## Documentation Index > Fetch the complete documentation index at: https://www.civicplus.help/llms.txt > Use this file to discover all available pages before exploring further. # Recreation Management Privacy Statement This Privacy Statement describes the processing activities performed by CivicPlus when providing its Recreation Management product (“Product”) pursuant to an executed contract with our Customers. This is not a privacy policy regarding the collection, use, and processing of Personal Data when CivicPlus is acting as a data controller. For information regarding our privacy practices when we are acting as a data controller, please see our [Privacy Policy](/legal-center/docs/civicplus-privacy-policy). **Description of the Product**: The Recreation Management product boosts community engagement and online registration revenue by making it easier for residents to sign up for classes and events, reserve facilities, and pay for memberships. For more information, please see the [Recreation Management page](https://www.civicplus.com/recreation-management-software/). If you have any questions about this Privacy Statement, please contact us at [privacy@civicplus.com](mailto:privacy@civicplus.com). ## Processing Overview for the Product 1. Does the Product process Personal Data? **Yes** 1. Who’s Personal Data? - Our Customers’ Staff or Vendors: **Yes** - Our Customers’ End-Users: **Yes** - Other: **Yes** 2. Are there optional modules for the Product that process Personal Data that are turned on by default? **No** 3. Does the Product process Sensitive Data? **Yes** 4. Does the processing involve profiling of individuals based on personal characteristics? **No** 5. Is the processing done by Artificial Intelligence? **No** 6. Does the Product process Biometric Information? **No** 7. Does the Product process Personal Data using Monitoring Technologies? **Yes** 8. Does the processing include automated decision making that produces legal consequences or seriously impacts the people whose data the Product processes? **No** --- ## Detailed Description of the Processing | Categories of Data Processed | Categories of Sensitive Data Processed | Categories of Data Subjects | Purpose of Processing | Categories of Data Recipients | | --- | --- | --- | --- | --- | | Identifiers; Geolocation Data; Business Records with PII; Characteristics of Protected Classifications; Internet or Electronic Activity; Commercial Information; Monitoring Technologies | None | Customer Employees or Vendors | Providing Goods or Services; Operational and Internal Business Purposes of Customer; Analytics and Improvement | Service Providers; Customer Staff; Third-Parties determined by Customer | | Identifiers; Geolocation Data; Business Records with PII; Characteristics of Protected Classifications;Commercial Information; Internet or Electronic Activity; Sensitive PII; Education Information | Identification Number; Characteristics of a Protected Class; Contents of Communications not Intended for CivicPlus; Consumer Health Information | Customer End-Users | Providing Goods or Services; Operational and Internal Business Purposes of Customer; Customer Service and Support for Customer; Marketing and Advertising | Service Providers; Customer Staff; Third-Parties determined by Customer | | Identifiers; Geolocation Data; Business Records with PII; Characteristics of Protected Classifications; Commercial Information; Internet or Electronic Activity; Sensitive PII; Education Information | Identification Number; Characteristics of a Protected Class; Contents of Communications not Intended for CivicPlus; Consumer Health Information | Third Parties | Providing Goods or Services; Operational and Internal Business Purposes of Customer | Service Providers; Customer Staff; Third-Parties determined by Customer | --- ## Technical and Organizational Measures (TOMs) CivicPlus maintains the following Technical and Organization Measures (TOMs) to ensure the ongoing confidentiality, integrity, availability and resilience of processing systems for the Product. We will provide further information about the below TOMs defined below to facilitate Customer audits and to prove compliance with our processing obligations, upon request. | Measure | Status | | --- | --- | | Physical Access Controls | **Yes** | | User Access Controls | **Yes** | | Anonymization or Pseudonymized | **Yes** | | Encryption in Transit | **Yes** | | Encryption at Rest | **Yes** | | Patching and Updating | **Yes** | | Backups Maintained and Tested | **Yes** | | Virus Protection on End Devices | **Yes** | | Application Firewalls | **Yes** | | Annual Data Protection Training | **Yes** | | Business Continuity Measures | **Yes** | | Disaster Recovery Measures | **Yes** | | Threat Detection and Monitoring | **Yes** | | Regular Testing & Evaluation of TOMs | **Yes** | --- ## Audits and Other Certifications CivicPlus has the following audits or certifications for this Product: - GovRAMP Ready --- ## Subprocessors We utilize subprocessors to perform the processing activities set out in this Privacy Statement for the Product. If we engage a new subprocessor or replace an existing one, we will update this Privacy Notice. If you have an objection to a subprocessor, please contact us at [privacy@civicplus.com](mailto:privacy@civicplus.com). | Subprocessor | Description of Processing | Location | | --- | --- | --- | | **Mandatory** | | Amazon Web Services, LLC | Hosting and Server | USA | | Microsoft, Inc. Azure | Hosting and Server | USA | | Pendo.io | Analytics | USA | | **Optional** | | None | | | Personally Identifiable Information. Any information that could be used alone or with other relevant data to identify an individual. Some examples of PII include passport information, race, and date of birth. Government Risk and Authorization Management Program. Limited Liability Company. Incorporated.