Add and Manage Administrators

  • Updated on Nov 6, 2025
  • 2 minute(s) read
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This article shows you how to add, edit, or remove an Administrator user.

Important Note

On October 1, 2024, the Administrator Passwords View Update feature will be available to start using and testing. On November 1, the new feature will be fully released with the ability to revert to the old view until the end of the year.

Add an Administrator

  1. Sign in to your site

  2. Navigate to Manage AdminsManage Admins tab in left navigation.

  3. Select Add AdministratorAdd administrator button.

  4. Fill out Basic InformationBasic information fields.

    • First/Last Name (required): Full name of the administrator

    • Email (required): Email of the administrator

    • Sign-On Type: We recommend using the Single Sign-On option. The new user's Single Sign-On Username will automatically be set to the Email Address provided.

    • Automatically create contact: Adding the administrator also adds an internal contact

    • Phone Number (Optional): The phone number of the administrator

    • Zip Code (Optional): The zip code of the administrator

    • Upload Profile Photo (Optional): Attach an image of the administrator

  5. (Optional) Configure Security Questions to be used if the password is forgotten to verify identitySecurity Questions.

  6. Choose an Administrator Role from the drop-down; this will assign the applicable permissions to the userAdministrator Role drop-down.

  7. (Optional) Restrict the Groups this administrator can send alerts toLock Administrator to Specific Groups.

    Note:

    Most admins do not need this applied to their profile. Administrators should only be assigned to specific groups if you want them to send messages exclusively within those groups. This assignment does not grant them the ability to receive alerts; instead, it enables them to send alerts. It is advisable to restrict them to designated top-level or sub-groups to streamline communication effectively.

  8. Click Save ChangesSave Changes button.

Edit an Administrator

  1. Sign in to your site

  2. Navigate to Manage AdminsManage Admins tab in left navigation menu.

  3. Locate and select the Administrator you would like to editSelect User.

  4. Edit the necessary informationEdit user fields.

    • First / Last Name (required): Full name of the administrator

    • Email (required): Email of the administrator

    • Phone Number (Optional): The phone number of the administrator

    • Zipcode (Optional): Zip code of the administrator

    • Upload Profile Photo (Optional): Administrator's photo

    • Security Questions (Optional): Select pre-created questions from the dropdowns and add a short answer

    • Administrator Role: Set the role assigned to the user (admins cannot edit their own role)

    • Lock Administrator to Specific Groups: Only use if you want to restrict the groups this Admin can send alerts to

  5. Click Save Changes Save Changes button.

Delete an Administrator

  1. Sign in to your site

  2. Navigate to Manage AdminsManage Admins tab in left navigation.

  3. Locate and select the checkmark next to the Admin(s) you want to delete Checkmark next to user name.

  4. Click Delete Selected Delete selected button.

  5. Review the admins you selected to delete and click NextNext button.

  6. Type DELETE in the box to confirm and click the Delete button Delete confirmation box.

    Note:

    This action cannot be undone.

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