Add and Manage Social Media Accounts

This article will show you how to add and manage social media accounts in the Mass Notification system. You can add multiple social media accounts. For example, if your organization has two Facebook accounts they would like to send alerts to, both can be added.

Add a Facebook Account

Note:

Be sure to select the Pages that you have access to with your Facebook login so alerts will not be posted to your personal account.

1. Sign in to the system if you have not already

2. Navigate to Settings and select Manage Social Media

3. Select the Facebook tab and click Add Account
   

4. Click Add Account and follow the prompts to add your Facebook Page

   1. Log in to your Facebook account

   2. Follow the prompts to select the page you want to authorize Mass Notification to post to

   3. Assign permissions and click Done

      Note:

      The integration may not work properly if you turn off these actions.

   4. Click Ok on the pop-up that says you've linked the social media account

   5. Select the page that {{variable.Mass Notification}} will post to and click Ok

      Note:

      Make sure you do not select your personal Facebook page. We recommend integrating one Facebook page at a time. If you would like to add multiple pages, repeat the steps above for each individual page.

5. The social media account has been added and can now be used when sending an alert

Add an X (Twitter) Account

1. Sign in to the system if you have not already

2. Navigate to Settings and select Manage Social Media

3. Select the X (Twitter) tab and click Add Account

4. Click Add Account and follow the prompts to add your Twitter account

   Note:

   X (Twitter) has introduced an issue with their authorization process where their user is redirected to the wrong page. If you experience any problems and are redirected to the X home page after login, log out of X directly. Then log in to X through our system. If redirected to the X home page again, please try clicking the "Add Account" button once more and try logging in again.

   1. Click the Sign In button on the pop-up

   2. Log in to your X account

      Note:

      If you see an error stating "Access to api.twitter.com was denied", clear your web browser's cache and cookies for the X website.

5. The social media account has been added and can now be used when sending an alert

Add a Nextdoor Account

1. Sign in to your site

2. Select the Manage Social Media tab under Settings

3. Select the Nextdoor tab and click Add Account

4. Log in to your Nextdoor account

5. Click Accept when prompted

6. A message will appear letting you know an account was created. Close the window.

7. You can now send an alert to Nextdoor

Delete a Social Media Account

Note:

You cannot restore a deleted social media account. You would have to re-add the account to your site.

1. Sign in to the system if you have not already

2. Navigate to Settings and select Manage Social Media

3. Select the applicable social media platform tab

4. Locate the account you would like to remove and select Delete

5. Click Delete on the pop-up that says, Are you sure you want to delete this social media account?

Social Media Accounts Authorization Expiration

It's important to be aware that each Social Media platform account added to the web interface has an expiration date. Expiration times by platform:

• Facebook is 90 days

• Twitter is 60 days

• Nextdoor is 365 days

Reasons for Expiration Dates

• Security: Expiration dates help to maintain the security of your accounts by ensuring that access tokens are regularly refreshed or revoked.

• Platform Policies: Social media platforms have their own policies regarding access and permissions. Expiration dates help to comply with these policies.

• Data Freshness: Regularly updating access ensures that the data displayed in the interface remains current and accurate.

What to Do

• Check Regularly: Periodically review the expiration dates for each connected account to avoid any service disruptions. The expiration date will show on the Manage Social Media page or on the Alert Form. If the Administrator logged into the system has permission to modify the Social Media Account, they will be able to re-authenticate by logging back into the account.

• Renew or Reconnect: Before the expiration date, renew the connection or reconnect the account to the web interface. This process usually involves re-authenticating with the social media platform.