---
title: "Contact CivicPlus Support"
slug: "contact-civicplus-support"
description: "Learn how to Contact CivicPlus Support through your phone, online, and more."
updated: 2026-09-24T17:20:12Z
published: 2026-09-24T17:20:12Z
canonical: "www.civicplus.help/contact-civicplus-support"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://www.civicplus.help/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact CivicPlus Support

You are able to contact Support at your convenience during the operational hours of 7 a.m. to 7 p.m. Central Standard Time. We are also available for emergencies 24 hours a day, 7 days a week. This article will outline how to contact **CivicPlus Support** online and what you should include in your ticket.

You are able to contact Support at your convenience during the operational hours of 8 a.m. to 5 p.m. Central Standard Time. We are also available for emergencies 24 hours a day, 7 days a week. This article will outline how to contact **CivicPlus Support** online and what you should include in your ticket.

## Submit a Support Ticket Online

1. Support tickets can be submitted online through the [Submit a Ticket with the CivicPlus Support Portal Form](https://support.civicplus.com/services/auth/sso/CPOpenID?startURL=/s/contactsupport?prodName=Platform%2520%2528HCMS%252C%2520Integration%2520Hub%252C%2520Media%252C%2520Mobile%252C%2520Pay%2520%2526%2520Portal%2529).

> [!WARNING]
> Note:
> 
> Sign in using the same login information you use for the Single Sign-On on your CivicPlus product. If you do not already have a Single Sign-On login, you can [create an account](/civicplus-help-center/docs/create-a-single-sign-on-account).
2. Please provide the following information (as applicable) to expedite your tickets or questions: ![Form for submitting a support ticket with required fields and descriptions.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Submit-New-Ticket-Support-Portal.png?sv=2026-02-06&spr=https&st=2026-11-12T16%3A05%3A22Z&se=2026-11-12T17%3A05%3A22Z&sr=c&sp=r&sig=5JW%2BZk2%2FcUY%2BwIPpm4%2FzyzALPRJqTaD%2FtO1%2B%2Bz%2Fkd%2FI%3D)
  - **Your Email Address** (optional): Your email address will automatically populate
  - **Summary**: Add a brief summary of the issue
  - **CivicPlus Product**: This field will auto-populate with the applicable product
  - **Business Impact** (optional): Select the level of impact on your business
    - **Low**: You have a question about how to do something
    - **Normal**: A feature is not working as expected, and it's slowing you down
    - **High**: A major feature of your service stopped working
    - **Urgent**: You can't access your CivicPlus solution
  - **Description**: Include as many details about the issue as possible.
    - What problem are you experiencing?
    - How do you expect the feature to work?
    - Is this something you can recreate (not a system glitch)?
    - What steps were taken to address the issue?
    - Have you taken any troubleshooting steps (for example, cleared cache and updated the browser)?
  - **Attachments** (optional): Attach screenshots, PDF files, Zoom screen recordings, scans, or other files that help explain the issue, if desired
  - **CC Other Colleagues to Your Case**: To add another user from your organization on your support case, add their email address.
3. Click **Submit** to send your ticket to the Support team

## Product-Specific Support Pages

- [Agenda and Meeting Management Essential Support](/meetings-essential/docs/contact-civicplus-support)
- [Agenda and Meeting Management Select Support](/meetings-select/docs/contact-civicplus-support)
- [Asset Management Support](/asset-management/docs/contact-civicplus-support)
- [Codification Support](/codification/docs/contact-civicplus-support)
- [Community Development Support](/community-development/docs/contact-civicplus-support)
- [Cost Recovery Support](/cost-recovery/docs/contact-civicplus-support)
- [Mass Notification Support](/mass-notification/docs/contact-civicplus-support)
- [NextRequest Support](/nextrequest/docs/contact-civicplus-support)
- [Process Automation and Digital Services Support](/process-automation/docs/contact-civicplus-support)
- [Recreation Management Support](/recreation-management/docs/contact-civicplus-support)
- [SeeClickFix 311 CRM Support](/seeclickfix/docs/contact-civicplus-support)
- [Social Media Archiving Support](/social-media-archiving/docs/contact-civicplus-support)
- [Web Central Support](/municipal-websites-central/docs/contact-civicplus-support)
- [Web Evolve Support](/municipal-websites-evolve/docs/contact-civicplus-support)
- [Web Open Support](/municipal-websites-open/docs/contact-civicplus-support)

## Submit a Codification Support Ticket

1. Support tickets can be submitted online through the [Submit a Ticket with the CivicPlus Support Portal Form](https://support.civicplus.com/services/auth/sso/CPOpenID?startURL=/s/contactsupport?prodName=Online%2520Code%2520Hosting).

> [!WARNING]
> Note:
> 
> Sign in using the same login information you use for the Single Sign-On on your CivicPlus product.
2. Please provide the following information (as applicable) to expedite your tickets or questions: ![Form for submitting a support ticket with required fields and descriptions.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Submit-New-Ticket-Support-Portal.png?sv=2026-02-06&spr=https&st=2026-11-12T16%3A05%3A22Z&se=2026-11-12T17%3A05%3A22Z&sr=c&sp=r&sig=5JW%2BZk2%2FcUY%2BwIPpm4%2FzyzALPRJqTaD%2FtO1%2B%2Bz%2Fkd%2FI%3D)
  - **Your Email Address** (optional): Your email address will automatically populate
  - **Summary**: Add a brief summary of the issue
  - **CivicPlus Product**: This field will auto-populate with Municode Codification
  - **Business Impact** (optional): Select the level of impact on your business
    - **Low**: You have a question about how to do something
    - **Normal**: A feature is not working as expected, and it's slowing you down
    - **High**: A major feature of your service stopped working
    - **Urgent**: You can't access your CivicPlus solution
  - **Description**: Include as many details about the issue as possible
    - What problem are you experiencing?
    - How do you expect the feature to work?
    - Is this something you can recreate (not a system glitch)?
    - What steps were taken to get to the issue?
    - Have you taken any troubleshooting steps (for example, cleared cache and updated browser)?
  - **Attachments** (optional): Attach screenshots, PDF files, Zoom screen recordings, scans, or other files that help explain the issue, if desired
  - **CC Other Colleagues to Your Case**: To CC another user from your organization on your support case, add their email address.
3. Click **Submit** to send your ticket to the Support team

## Submit a Cost Recovery Ticket

1. Support tickets can be submitted online through the [Submit a Ticket with the CivicPlus Support Portal Form](https://support.civicplus.com/services/auth/sso/CPOpenID?startURL=/s/contactsupport?prodName=Cost%2520Recovery).

> [!WARNING]
> Note:
> 
> Sign in using the same login information you use for the Single Sign-On on your CivicPlus product.
2. Please provide the following information (as applicable) to expedite your tickets or questions: ![Form for submitting a support ticket with required fields and descriptions.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Submit-New-Ticket-Support-Portal.png?sv=2026-02-06&spr=https&st=2026-11-12T16%3A05%3A22Z&se=2026-11-12T17%3A05%3A22Z&sr=c&sp=r&sig=5JW%2BZk2%2FcUY%2BwIPpm4%2FzyzALPRJqTaD%2FtO1%2B%2Bz%2Fkd%2FI%3D)
  - **Your Email Address** (optional): Your email address will automatically populate
  - **Summary**: Add a brief summary of the issue
  - **CivicPlus Product**: This field will auto-populate with Cost Recovery
  - **Business Impact** (optional): Select the level of impact on your business
    - **Low**: You have a question about how to do something
    - **Normal**: A feature is not working as expected, and it's slowing you down
    - **High**: A major feature of your service stopped working
    - **Urgent**: You can't access your CivicPlus solution
  - **Description**: Include as many details about the issue as possible
    - What problem are you experiencing?
    - How do you expect the feature to work?
    - Is this something you can recreate (not a system glitch)?
    - What steps were taken to get to the issue?
    - Have you taken any troubleshooting steps (for example, cleared cache and updated browser)?
  - **Attachments** (optional): Attach screenshots, PDF files, Zoom screen recordings, scans, or other files that help explain the issue, if desired
  - **CC Other Colleagues to Your Case**: To add another user from your organization on your support case, add their email address.
3. Click **Submit** to send your ticket to the Support team

## Submit a Community Development Ticket

1. Support tickets can be submitted online through the [Submit a Ticket with the CivicPlus Support Portal Form](https://support.civicplus.com/services/auth/sso/CPOpenID?startURL=/s/contactsupport?prodName=Community%2520Development).

> [!WARNING]
> Note:
> 
> Sign in using the same login information you use for the Single Sign-On on your CivicPlus product.
2. Please provide the following information (as applicable) to expedite your tickets or questions: ![Form for submitting a support ticket with required fields and descriptions.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Submit-New-Ticket-Support-Portal.png?sv=2026-02-06&spr=https&st=2026-11-12T16%3A05%3A22Z&se=2026-11-12T17%3A05%3A22Z&sr=c&sp=r&sig=5JW%2BZk2%2FcUY%2BwIPpm4%2FzyzALPRJqTaD%2FtO1%2B%2Bz%2Fkd%2FI%3D)
  - **Your Email Address** (optional): Your email address will automatically populate
  - **Summary**: Add a brief summary of the issue
  - **CivicPlus Product**: This field will auto-populate with Community Development
  - **Business Impact** (optional): Select the level of impact on your business
    - **Low**: You have a question about how to do something
    - **Normal**: A feature is not working as expected, and it's slowing you down
    - **High**: A major feature of your service stopped working
    - **Urgent**: You can't access your CivicPlus solution
  - **Description**: Include as many details about the issue as possible
    - What problem are you experiencing?
    - How do you expect the feature to work?
    - Is this something you can recreate (not a system glitch)?
    - What steps were taken to get to the issue?
    - Have you taken any troubleshooting steps (for example, cleared cache and updated browser)?
  - **Attachments** (optional): Attach screenshots, PDF files, Zoom screen recordings, scans, or other files that help explain the issue, if desired
  - **CC Other Colleagues to Your Case**: To add another user from your organization on your support case, add their email address.
3. Click **Submit** to send your ticket to the Support team

## Submit an Essential Support Ticket

1. Support tickets can be submitted online through the [Submit a Ticket with the CivicPlus Support Portal form](https://support.civicplus.com/services/auth/sso/CPOpenID?startURL=/s/contactsupport?prodName=Agenda%2520and%2520Meeting%2520Management%2520Essential).

> [!WARNING]
> Note:
> 
> Sign in using the same login information you use for the Single Sign-On on your CivicPlus product.
2. Please provide the following information (as applicable) to expedite your tickets or questions: ![Form for submitting a support ticket with required fields and descriptions.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Submit-New-Ticket-Support-Portal.png?sv=2026-02-06&spr=https&st=2026-11-12T16%3A05%3A22Z&se=2026-11-12T17%3A05%3A22Z&sr=c&sp=r&sig=5JW%2BZk2%2FcUY%2BwIPpm4%2FzyzALPRJqTaD%2FtO1%2B%2Bz%2Fkd%2FI%3D)
  - **Your Email Address** (optional): Your email address will automatically populate
  - **Summary**: Add a brief summary of the issue
  - **CivicPlus Product**: This field will auto-populate with Agenda and Meeting Management Essential
  - **Business Impact** (optional): Select the level of impact on your business
    - **Low**: You have a question about how to do something
    - **Normal**: A feature is not working as expected, and it's slowing you down
    - **High**: A major feature of your service stopped working
    - **Urgent**: You can't access your CivicPlus solution
  - **Description**: Include as many details about the issue as possible
    - What problem are you experiencing?
    - How do you expect the feature to work?
    - Is this something you can recreate (not a system glitch)?
    - What steps were taken to get to the issue?
    - Have you taken any troubleshooting steps (for example, cleared cache and updated browser)?
  - **Attachments** (optional): Attach screenshots, PDF files, Zoom screen recordings, scans, or other files that help explain the issue, if desired
  - **CC Other Colleagues to Your Case**: To add another user from your organization on your support case, add their email address.
3. Click **Submit** to send your ticket to the Support team

## Submit a NextRequest Support Ticket

1. Support tickets can be submitted online through the [Submit a Ticket with the CivicPlus Support Portal Form](https://support.civicplus.com/services/auth/sso/CPOpenID?startURL=/s/contactsupport?prodName=NextRequest).

> [!WARNING]
> Note:
> 
> Sign in using the same login information you use for the Single Sign-On on your CivicPlus product.
2. Please provide the following information (as applicable) to expedite your tickets or questions: ![Form for submitting a support ticket with required fields and descriptions.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Submit-New-Ticket-Support-Portal.png?sv=2026-02-06&spr=https&st=2026-11-12T16%3A05%3A22Z&se=2026-11-12T17%3A05%3A22Z&sr=c&sp=r&sig=5JW%2BZk2%2FcUY%2BwIPpm4%2FzyzALPRJqTaD%2FtO1%2B%2Bz%2Fkd%2FI%3D)
  - **Your Email Address** (optional): Your email address will automatically populate
  - **Summary**: Add a brief summary of the issue
  - **CivicPlus Product**: This field will auto-populate with NextRequest
  - **Feature:** Select the impacted feature from the list
  - **Business Impact** (optional): Select the level of impact on your business
    - **Low**: You have a question about how to do something
    - **Normal**: A feature is not working as expected, and it's slowing you down
    - **High**: A major feature of your service stopped working
    - **Urgent**: You can't access your CivicPlus solution
  - **Description**: Include as many details about the issue as possible
    - What problem are you experiencing?
    - How do you expect the feature to work?
    - Is this something you can recreate (not a system glitch)?
    - What steps were taken to get to the issue?
    - Have you taken any troubleshooting steps (for example, cleared cache and updated browser)?
  - **Attachments** (optional): Attach screenshots, PDF files, Zoom screen recordings, scans, or other files that help explain the issue, if desired
  - **CC Other Colleagues to Your Case**: To add another user from your organization on your support case, add their email address.
3. Click **Submit** to send your ticket to the Support team

## Submit a Process Automation Support Ticket

1. Support tickets can be submitted online through the [Submit a Ticket with the CivicPlus Support Portal Form](https://support.civicplus.com/s/contactsupport?prodName=Process%20Automation%20and%20Digital%20Services%20%28PADS%29).

> [!WARNING]
> Note:
> 
> Sign in using the same login information you use for the Single Sign-On on your CivicPlus product.
2. Please provide the following information (as applicable) to expedite your tickets or questions: ![Form for submitting a support ticket with required fields and descriptions.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Submit-New-Ticket-Support-Portal.png?sv=2026-02-06&spr=https&st=2026-11-12T16%3A05%3A22Z&se=2026-11-12T17%3A05%3A22Z&sr=c&sp=r&sig=5JW%2BZk2%2FcUY%2BwIPpm4%2FzyzALPRJqTaD%2FtO1%2B%2Bz%2Fkd%2FI%3D)
  - **Your Email Address** (optional): Your email address will automatically populate
  - **Summary**: Add a brief summary of the issue
  - **CivicPlus Product**: This field will auto-populate with Process Automation and Digital Services
  - **Business Impact** (optional): Select the level of impact on your business
    - **Low**: You have a question about how to do something
    - **Normal**: A feature is not working as expected, and it's slowing you down
    - **High**: A major feature of your service stopped working
    - **Urgent**: You can't access your CivicPlus solution
  - **Description**: Include as many details about the issue as possible
    - What problem are you experiencing?
    - How do you expect the feature to work?
    - Is this something you can recreate (not a system glitch)?
    - What steps were taken to get to the issue?
    - Have you taken any troubleshooting steps (for example, cleared cache and updated browser)?
  - **Attachments** (optional): Attach screenshots, PDF files, Zoom screen recordings, scans, or other files that help explain the issue, if desired
  - **CC Other Colleagues to Your Case**: To add another user from your organization on your support case, add their email address.
3. Click **Submit** to send your ticket to the Support team

## Submit a Recreation Support Ticket

1. Support tickets can be submitted online through the [Submit a Ticket with the CivicPlus Support Portal Form](https://support.civicplus.com/services/auth/sso/CPOpenID?startURL=/s/contactsupport?prodName=Recreation%2520Management).

> [!WARNING]
> Note:
> 
> Sign in using the same login information you use for the Single Sign-On on your CivicPlus product.
2. Please provide the following information (as applicable) to expedite your tickets or questions: ![Form for submitting a support ticket with required fields and descriptions.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Submit-New-Ticket-Support-Portal.png?sv=2026-02-06&spr=https&st=2026-11-12T16%3A05%3A22Z&se=2026-11-12T17%3A05%3A22Z&sr=c&sp=r&sig=5JW%2BZk2%2FcUY%2BwIPpm4%2FzyzALPRJqTaD%2FtO1%2B%2Bz%2Fkd%2FI%3D)
  - **Your Email Address** (optional): Your email address will automatically populate
  - **Summary**: Add a brief summary of the issue
  - **CivicPlus Product**: This field will auto-populate with Recreation Management
  - **Type of Request:** Select the applicable request type from the drop-down

> [!WARNING]
> Note
> 
> When Notice of upcoming registration is selected, if you are using Authorize.net and CivicPlus Pay, you will also need to update your transaction velocity filters in addition to contacting Recreation Management Support. Please see our [Payments and Authroize.net Fraud Detection Filters Article](https://www.civicplus.help/recreation-management/docs/payments-and-authorizenet-fraud-detection-filters).
  - **Feature:** Select the impacted feature from the list
  - **Domain(s):** Provide the link you use to access your CivicPlus Solution or the URL for the item you have a question about
  - **Browser:** Select the browser you are using
  - **Business Impact** (optional): Select the level of impact on your business
    - **Low**: You have a question about how to do something
    - **Normal**: A feature is not working as expected, and it's slowing you down
    - **High**: A major feature of your service stopped working
    - **Urgent**: You can't access your CivicPlus solution
  - **Description**: Include as many details about the issue as possible
    - What problem are you experiencing?
    - How do you expect the feature to work?
    - Is this something you can recreate (not a system glitch)?
    - What steps were taken to get to the issue?
    - Have you taken any troubleshooting steps (for example, cleared cache and updated browser)?
  - **Attachments** (optional): Attach screenshots, PDF files, Zoom screen recordings, scans, or other files that help explain the issue, if desired
  - **CC Other Colleagues to Your Case**: To add another user from your organization on your support case, add their email address.
3. Click **Submit** to send your ticket to the Support team

## Submit a Select Support Ticket

1. Support tickets can be submitted online through the [Submit a Ticket with the CivicPlus Support Portal Form](https://support.civicplus.com/services/auth/sso/CPOpenID?startURL=/s/contactsupport?prodName=Agenda%2520and%2520Meeting%2520Management%2520Select).

> [!WARNING]
> Note:
> 
> Sign in using the same login information you use for the Single Sign-On on your CivicPlus product.
2. Please provide the following information (as applicable) to expedite your tickets or questions: ![Form for submitting a support ticket with required fields and descriptions.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Submit-New-Ticket-Support-Portal.png?sv=2026-02-06&spr=https&st=2026-11-12T16%3A05%3A22Z&se=2026-11-12T17%3A05%3A22Z&sr=c&sp=r&sig=5JW%2BZk2%2FcUY%2BwIPpm4%2FzyzALPRJqTaD%2FtO1%2B%2Bz%2Fkd%2FI%3D)
  - **Your Email Address** (optional): Your email address will automatically populate
  - **Summary**: Add a brief summary of the issue
  - **CivicPlus Product**: This field will auto-populate with Agenda and Meeting Management Select
  - **Agenda and Meeting Management Version** (optional): Select the specific version of the system that you use
  - **Business Impact** (optional): Select the level of impact on your business
    - **Low**: You have a question about how to do something
    - **Normal**: A feature is not working as expected, and it's slowing you down
    - **High**: A major feature of your service stopped working
    - **Urgent**: You can't access your CivicPlus solution
  - **Description**: Include as many details about the issue as possible
    - What problem are you experiencing?
    - How do you expect the feature to work?
    - Is this something you can recreate (not a system glitch)?
    - What steps were taken to get to the issue?
    - Have you taken any troubleshooting steps (for example, cleared cache and updated browser)?
  - **Attachments** (optional): Attach screenshots, PDF files, Zoom screen recordings, scans, or other files that help explain the issue, if desired
  - **CC Other Colleagues to Your Case**: To add another user from your organization on your support case, add their email address.
3. Click **Submit** to send your ticket to the Support team

## Submit a Mass Notification Support Ticket

1. Support tickets can be submitted online through the [Submit a Ticket with the CivicPlus Support Portal Form](https://support.civicplus.com/services/auth/sso/CPOpenID?startURL=/s/contactsupport?prodName=Mass%2520Notification).

> [!WARNING]
> Note:
> 
> Sign in using the same login information you use for the Single Sign-On on your CivicPlus product.
2. Please provide the following information (as applicable) to expedite your tickets or questions: ![Form for submitting a support ticket with required fields and descriptions.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Submit-New-Ticket-Support-Portal.png?sv=2026-02-06&spr=https&st=2026-11-12T16%3A05%3A22Z&se=2026-11-12T17%3A05%3A22Z&sr=c&sp=r&sig=5JW%2BZk2%2FcUY%2BwIPpm4%2FzyzALPRJqTaD%2FtO1%2B%2Bz%2Fkd%2FI%3D)
  - **Your Email Address** (optional): Your email address will automatically populate
  - **Summary**: Add a brief summary of the issue
  - **CivicPlus Product**: This field will auto-populate with Mass Notification
  - **Business Impact** (optional): Select the level of impact on your business
    - **Low**: You have a question about how to do something
    - **Normal**: A feature is not working as expected, and it's slowing you down
    - **High**: A major feature of your service stopped working
    - **Urgent**: You can't access your CivicPlus solution
  - **Description**: Include as many details about the issue as possible
    - What problem are you experiencing?
    - How do you expect the feature to work?
    - Is this something you can recreate (not a system glitch)?
    - What steps were taken to get to the issue?
    - Have you taken any troubleshooting steps (for example, cleared cache and updated browser)?
  - **Attachments** (optional): Attach screenshots, PDF files, Zoom screen recordings, scans, or other files that help explain the issue, if desired
  - **CC Other Colleagues to Your Case**: To add another user from your organization on your support case, add their email address.
3. Click **Submit** to send your ticket to the Support team

## Submit a SeeClickFix 311 CRM Support Ticket

1. Support tickets can be submitted online through the [Submit a Ticket with the CivicPlus Support Portal Form](https://support.civicplus.com/services/auth/sso/CPOpenID?startURL=/s/contactsupport?prodName=SeeClickFix%2520311%2520CRM).

> [!WARNING]
> Note:
> 
> Sign in using the same login information you use for the Single Sign-On on your CivicPlus product.
2. Please provide the following information (as applicable) to expedite your tickets or questions: ![Form for submitting a support ticket with required fields and descriptions.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Submit-New-Ticket-Support-Portal.png?sv=2026-02-06&spr=https&st=2026-11-12T16%3A05%3A22Z&se=2026-11-12T17%3A05%3A22Z&sr=c&sp=r&sig=5JW%2BZk2%2FcUY%2BwIPpm4%2FzyzALPRJqTaD%2FtO1%2B%2Bz%2Fkd%2FI%3D)
  - **Your Email Address** (optional): Your email address will automatically populate
  - **Summary**: Add a brief summary of the issue
  - **CivicPlus Product**: This field will auto-populate with SeeClickFix 311 CRM
  - **Business Impact** (optional): Select the level of impact on your business
    - **Low**: You have a question about how to do something
    - **Normal**: A feature is not working as expected, and it's slowing you down
    - **High**: A major feature of your service stopped working
    - **Urgent**: You can't access your CivicPlus solution
  - **Description**: Include as many details about the issue as possible
    - What problem are you experiencing?
    - How do you expect the feature to work?
    - Is this something you can recreate (not a system glitch)?
    - What steps were taken to get to the issue?
    - Have you taken any troubleshooting steps (for example, cleared cache and updated browser)?
  - **Attachments** (optional): Attach screenshots, PDF files, Zoom screen recordings, scans, or other files that help explain the issue, if desired
  - **CC Other Colleagues to Your Case**: To add another user from your organization on your support case, add their email address.
3. Click **Submit** to send your ticket to the Support team

## Submit a Social Media Archiving Support Ticket

1. Support tickets can be submitted online through the [Submit a Ticket with the CivicPlus Support Portal Form](https://support.civicplus.com/services/auth/sso/CPOpenID?startURL=/s/contactsupport?prodName=Social%2520Media%2520Archiving).

> [!WARNING]
> Note:
> 
> Sign in using the same login information you use for the Single Sign-On on your CivicPlus product.
2. Please provide the following information (as applicable) to expedite your tickets or questions: ![Form for submitting a support ticket with required fields and descriptions.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Submit-New-Ticket-Support-Portal.png?sv=2026-02-06&spr=https&st=2026-11-12T16%3A05%3A22Z&se=2026-11-12T17%3A05%3A22Z&sr=c&sp=r&sig=5JW%2BZk2%2FcUY%2BwIPpm4%2FzyzALPRJqTaD%2FtO1%2B%2Bz%2Fkd%2FI%3D)
  - **Your Email Address** (optional): Your email address will automatically populate
  - **Summary**: Add a brief summary of the issue
  - **CivicPlus Product**: This field will auto-populate with Social Media Archiving
  - **Business Impact** (optional): Select the level of impact on your business
    - **Low**: You have a question about how to do something
    - **Normal**: A feature is not working as expected, and it's slowing you down
    - **High**: A major feature of your service stopped working
    - **Urgent**: You can't access your CivicPlus solution
  - **Description**: Include as many details about the issue as possible
    - What problem are you experiencing?
    - How do you expect the feature to work?
    - Is this something you can recreate (not a system glitch)?
    - What steps were taken to get to the issue?
    - Have you taken any troubleshooting steps (for example, cleared cache and updated browser)?
  - **Attachments** (optional): Attach screenshots, PDF files, Zoom screen recordings, scans, or other files that help explain the issue, if desired
  - **CC Other Colleagues to Your Case**: To add another user from your organization on your support case, add their email address.
3. Click **Submit** to send your ticket to the Support team

## Submit a Web Open Support Ticket

1. Support tickets can be submitted online through the [Submit a Ticket with the CivicPlus Support Portal Form](https://support.civicplus.com/s/contactsupport?prodName=Municipal%20Websites%20Open).

> [!WARNING]
> Note:
> 
> Sign in using the same login information you use for the Single Sign-On on your CivicPlus product.
2. Please provide the following information (as applicable) to expedite your tickets or questions: ![Form for submitting a support ticket with required fields and descriptions.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Submit-New-Ticket-Support-Portal.png?sv=2026-02-06&spr=https&st=2026-11-12T16%3A05%3A22Z&se=2026-11-12T17%3A05%3A22Z&sr=c&sp=r&sig=5JW%2BZk2%2FcUY%2BwIPpm4%2FzyzALPRJqTaD%2FtO1%2B%2Bz%2Fkd%2FI%3D)
  - **Your Email Address** (optional): Your email address will automatically populate
  - **Summary**: Add a summary of the issue
  - **CivicPlus Product**: This field will auto-populate with Municipal Websites Open
  - **Feature:** Select the impacted feature from the list
  - **Business Impact** (optional): Select the level of impact on your business
    - **Low**: You have a question about how to do something
    - **Normal**: A feature is not working as expected, and it's slowing you down
    - **High**: A major feature of your service stopped working
    - **Urgent**: You can't access your CivicPlus solution
  - **Description**: Include as many details about the issue as possible
    - What problem are you experiencing?
    - How do you expect the feature to work?
    - Is this something you can recreate (not a system glitch)?
    - What steps were taken to get to the issue?
    - Have you taken any troubleshooting steps (for example, cleared cache and updated browser)?
  - **Attachments** (optional): Attach screenshots, PDF files, Zoom screen recordings, scans, or other files that help explain the issue, if desired
  - **CC Other Colleagues to Your Case**: To add another user from your organization on your support case, add their email address.
3. Click **Submit** to send your ticket to the Support team

## Submit a Web Evolve Support Ticket

1. Support tickets can be submitted online through the [Submit a Ticket with the CivicPlus Support Portal Form](https://support.civicplus.com/services/auth/sso/CPOpenID?startURL=/s/contactsupport?prodName=Municipal%2520Websites%2520Evolve).

> [!WARNING]
> Note:
> 
> Sign in using the same login information you use for the Single Sign-On on your CivicPlus product.
2. Please provide the following information (as applicable) to expedite your tickets or questions: ![Form for submitting a support ticket with required fields and descriptions.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Submit-New-Ticket-Support-Portal.png?sv=2026-02-06&spr=https&st=2026-11-12T16%3A05%3A22Z&se=2026-11-12T17%3A05%3A22Z&sr=c&sp=r&sig=5JW%2BZk2%2FcUY%2BwIPpm4%2FzyzALPRJqTaD%2FtO1%2B%2Bz%2Fkd%2FI%3D)
  - **Your Email Address** (optional): Your email address will automatically populate
  - **Summary**: Add a brief summary of the issue
  - **CivicPlus Product**: This field will auto-populate with Municipal Websites Evolve
  - **Domain(s):** Enter the domain link(s) for your site
  - **Module/Feature/Service:** Select the impacted module or feature from the list
  - **Business Impact** (optional): Select the level of impact on your business
    - **Low**: You have a question about how to do something
    - **Normal**: A feature is not working as expected, and it's slowing you down
    - **High**: A major feature of your service stopped working
    - **Urgent**: You can't access your CivicPlus solution
  - **Description**: Include as many details about the issue as possible
    - What problem are you experiencing?
    - How do you expect the feature to work?
    - Is this something you can recreate (not a system glitch)?
    - What steps were taken to get to the issue?
    - Have you taken any troubleshooting steps (for example, cleared cache and updated browser)?
  - **Attachments** (optional): Attach screenshots, PDF files, Zoom screen recordings, scans, or other files that help explain the issue, if desired
  - **CC Other Colleagues to Your Case**: To add another user from your organization on your support case, add their email address.
3. Click **Submit** to send your ticket to the Support team

## Submit a Web Central Support Ticket

1. Support tickets can be submitted online through the [Submit a Ticket with the CivicPlus Support Portal Form](https://support.civicplus.com/services/auth/sso/CPOpenID?startURL=/s/contactsupport?prodName=Municipal%2520Websites%2520Central).

> [!WARNING]
> Note:
> 
> Sign in using the same login information you use for the Single Sign-On on your CivicPlus product.
2. Please provide the following information (as applicable) to expedite your tickets or questions: ![Form for submitting a support ticket with required fields and descriptions.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Submit-New-Ticket-Support-Portal.png?sv=2026-02-06&spr=https&st=2026-11-12T16%3A05%3A22Z&se=2026-11-12T17%3A05%3A22Z&sr=c&sp=r&sig=5JW%2BZk2%2FcUY%2BwIPpm4%2FzyzALPRJqTaD%2FtO1%2B%2Bz%2Fkd%2FI%3D)
  - **Your Email Address** (optional): Your email address will automatically populate
  - **Summary**: Add a brief summary of the issue
  - **CivicPlus Product**: This field will auto-populate with Municipal Websites Central
  - **Domain(s):** Enter the applicable domain links for your site
  - **Module/Feature:** Select the impacted module or feature from the list
  - **Browser:** Choose the browser you are using/experiencing the issue in
  - **Business Impact** (optional): Select the level of impact on your business
    - **Low**: You have a question about how to do something
    - **Normal**: A feature is not working as expected, and it's slowing you down
    - **High**: A major feature of your service stopped working
    - **Urgent**: You can't access your CivicPlus solution
  - **Description**: Include as many details about the issue as possible
    - What problem are you experiencing?
    - How do you expect the feature to work?
    - Is this something you can recreate (not a system glitch)?
    - What steps were taken to get to the issue?
    - Have you taken any troubleshooting steps (for example, cleared cache and updated browser)?
  - **Attachments** (optional): Attach screenshots, PDF files, Zoom screen recordings, scans, or other files that help explain the issue, if desired
  - **CC Other Colleagues to Your Case**: To add another user from your organization on your support case, add their email address.
3. Click **Submit** to send your ticket to the Support team

## Submit a Utility Billing Support Ticket

1. Support tickets can be submitted online through the [Submit a Ticket with the CivicPlus Support Portal Form](https://support.civicplus.com/services/auth/sso/CPOpenID?startURL=/s/contactsupport?prodName=Utility%2520Billing).

> [!WARNING]
> Note:
> 
> Sign in using the same login information you use for the Single Sign-On on your CivicPlus product.
2. Please provide the following information (as applicable) to expedite your tickets or questions: ![Form for submitting a support ticket with required fields and descriptions.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Submit-New-Ticket-Support-Portal.png?sv=2026-02-06&spr=https&st=2026-11-12T16%3A05%3A22Z&se=2026-11-12T17%3A05%3A22Z&sr=c&sp=r&sig=5JW%2BZk2%2FcUY%2BwIPpm4%2FzyzALPRJqTaD%2FtO1%2B%2Bz%2Fkd%2FI%3D)
  - **Your Email Address** (optional): Your email address will automatically populate
  - **Summary**: Add a brief summary of the issue
  - **CivicPlus Product**: This field will auto-populate with Utility Billing
  - **Business Impact** (optional): Select the level of impact on your business
    - **Low**: You have a question about how to do something
    - **Normal**: A feature is not working as expected, and it's slowing you down
    - **High**: A major feature of your service stopped working
    - **Urgent**: You can't access your CivicPlus solution
  - **Description**: Include as many details about the issue as possible
    - What problem are you experiencing?
    - How do you expect the feature to work?
    - Is this something you can recreate (not a system glitch)?
    - What steps were taken to get to the issue?
    - Have you taken any troubleshooting steps (for example, cleared cache and updated browser)?
  - **Attachments** (optional): Attach screenshots, PDF files, Zoom screen recordings, scans, or other files that help explain the issue, if desired
  - **CC Other Colleagues to Your Case**: To add another user from your organization on your support case, add their email address.
3. Click **Submit** to send your ticket to the Support team

## Submit an Asset Management Support Ticket

1. Support tickets can be submitted online through the [Submit a Ticket with the CivicPlus Support Portal Form](https://support.civicplus.com/services/auth/sso/CPOpenID?startURL=/s/contactsupport?prodName=Asset%2520Management).

> [!WARNING]
> Note:
> 
> Sign in using the same login information you use for the Single Sign-On on your CivicPlus product.
2. Please provide the following information (as applicable) to expedite your tickets or questions: ![Form for submitting a support ticket with required fields and descriptions.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Submit-New-Ticket-Support-Portal.png?sv=2026-02-06&spr=https&st=2026-11-12T16%3A05%3A22Z&se=2026-11-12T17%3A05%3A22Z&sr=c&sp=r&sig=5JW%2BZk2%2FcUY%2BwIPpm4%2FzyzALPRJqTaD%2FtO1%2B%2Bz%2Fkd%2FI%3D)
  - **Your Email Address** (optional): Your email address will automatically populate
  - **Summary**: Add a brief summary of the issue
  - **CivicPlus Product**: This field will auto-populate with Asset Management
  - **Business Impact** (optional): Select the level of impact on your business
    - **Low**: You have a question about how to do something
    - **Normal**: A feature is not working as expected, and it's slowing you down
    - **High**: A major feature of your service stopped working
    - **Urgent**: You can't access your CivicPlus solution
  - **Description**: Include as many details about the issue as possible
    - What problem are you experiencing?
    - How do you expect the feature to work?
    - Is this something you can recreate (not a system glitch)?
    - What steps were taken to get to the issue?
    - Have you taken any troubleshooting steps (for example, cleared cache and updated browser)?
  - **Attachments** (optional): Attach screenshots, PDF files, Zoom screen recordings, scans, or other files that help explain the issue, if desired
  - **CC Other Colleagues to Your Case**: To add another user from your organization on your support case, add their email address.
3. Click **Submit** to send your ticket to the Support team

## Insufficient Ticket Submissions

Detailed tickets reduce the amount of time spent testing or gathering information, which can lead to delays in resolution time. View our [Information to Include in Your Ticket to Support article](/civicplus-help-center/docs/information-to-include-in-your-ticket-to-support) for reference. Support tickets that lack detailed information can result in:

- Delayed resolution process
- Additional information needed for testing and troubleshooting
- The proper issue may not be investigated properly

## Call Support

**Phone:** 888-228-2233

If you have **already submitted a ticket** on the issue, follow the voice prompts or press the following options:

- **Option 1:** Existing Customer
  - **Option 1:** Support
    - **Option 1:** Existing support ticket number

If you have **not submitted a ticket** for the issue, follow the voice prompts or press the following options:

- **Option 1:** Existing Customer
  - **Option 1:** Support
    - **Option 2:** No existing support ticket
      - Say the name of the CivicPlus Product you are experiencing the issue in

### After Hours Phone

**Phone:** 888-228-2233

Follow the voice prompts or press the following options:

- **Option 1:** Emergency Technical Support