Create and Manage Custom Pronunciations

This article covers how to create and test custom pronunciation rules for text-to-speech voice calls.

Important Notes

• As part of text-to-speech best practices, if there are common words that might be mispronounced in your area, make sure to add those words to the Pronunciation Table so that when a word is typed correctly, text-to-speech will convert it and say it correctly.

• Acronyms can also be added as well as URLs, codes, letters, numbers, and times.

Add a Custom Pronunciation

1. Sign in to your site

2. Scroll down to Settings and click Manage Custom Pronunciation
   

3. Click Create New Phonetic Spelling Record
   

4. Type the Word (or acronym or number) and then the Phonetic Spelling, or the words you would want it to say for an acronym
   

5. Click the Create button
   

Test a Custom Pronunciation

1. Sign in to Mass Notification

2. Scroll down to Settings and click Manage Custom Pronunciation
   

3. Type the Word you want to test in the Message field
   

4. Type your phone number in the Phone Number field
   

5. Click the Preview button
   

6. If the pronunciation is not correct, edit the pronunciation

Edit a Custom Pronunciation

1. Sign in to your site

2. Scroll down to Settings and click on Manage Custom Pronunciation
   

3. Locate and select the Word/phonetic spelling you would like to edit
   

4. Edit the Word and then the Phonetic Spelling, or the words you would want it to say for an acronym
   

5. Click Save
   

6. Test the pronunciation, if necessary