Create & Manage Keywords

  • Updated on Aug 8, 2025
  • Published on Jul 14, 2025
  • 1 minute(s) read
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Keywords allow a user to subscribe to, or unsubscribe from, notifications when they text the keyword to a specific short code. This article will show you how to create keywords and add them to a group for the text-to-join feature in Mass Notification. Once the keyword is created, users can text to join a group.

Important Note

After a keyword is created, it must be assigned to a group for the keyword to function as a Text-to-Join.

Keywords can only be assigned to public groups.

Create a Keyword

  1. Sign in to the system if you have not already

  2. Navigate to Keywords Keywords option in navigation menu.

  3. Click the blue plus-sign icon below the Account menu Plus-sign icon.

  4. Fill in the Create Keyword information fields Name and description fields.

    • Name: Enter a name for the keyword. This is the word that residents will text to join the specific group (must be between 3 and 30 characters).

    • Description: Add a description for the group that this keyword will be assigned to (limited to 4,000 characters).

  5. Click Create Create button.

  6. The keyword has been added to the system

Assign a Keyword to a Group

Keywords must be assigned to a public group for the keyword to function as a Text-to-Join.

  1. Sign in to the system if you have not already

  2. Under Resources, select Manage Directories and then Public Groups Manage Directories section with Public Groups selected.

  3. Choose the group you wish to assign the keyword to Select public group.

  4. Select the Keywords tab Keywords tab.

  5. Select the plus icons next to the keywords you want to assign in the Available Keywords section Plus-sign icons in the Available keywords list.

  6. The selected keyword(s) will appear in the Group Keywords section Group Keywords.

  7. The keywords will automatically be saved to the group

Edit a Keyword's Description

Important Note

You cannot edit a keyword once it is created, but you can edit the keyword's description.

  1. Sign in to the system if you have not already

  2. Navigate to Keywords Keywords option in navigation menu.

  3. Click the keyword with the description you wish to edit An example keyword in the Keywords list.

  4. Edit the Description as desired The Description field on the Edit Keyword page.

    Note:

    Keyword descriptions are limited to 4,000 characters in length.

  5. Click Save The blue, rectangular Save button on the Edit Keyword page.

  6. The keyword's description has been edited

Delete a Keyword

  1. Sign in to the system if you have not already

  2. Navigate to Keywords Keywords option in navigation menu.

  3. Click the trash can icon next to the keyword you wish to delete A black trash can icon to the right of an example keyword.

  4. Click Confirm to confirm the deletion The blue, rectangular Confirm button on the Delete pop-up.

  5. The keyword is deleted

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