Usage Reporting

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Administrators with specific permissions can access system usage data and subscribe to overage notifications. This enables proactive monitoring of alert usage and administrator activity.

The dashboard provides clear breakdowns of Emergency versus Non-Emergency alerts, detailed monthly usage trends, and total usage metrics that align with your organization’s contract provisions. Usage data is segmented by individual Administrator, supporting accountability and streamlined management of alerting activities. This enables organizations to monitor communication effectiveness, identify patterns, and ensure compliance with internal protocols and contractual limits.

Instructions

  1. Sign in to your site

  2. Navigate to ReportsThe Reports option in the left navigation menu.

  3. View the Usage Dashboard
    The Usage Dashboard graphs on the Reports tab.

    • View Contract: Click to view the current usage limits for your organization

    • Emergency vs. Non-Emergency Usage: View the number of Emergency versus Non-Emergency sent alerts

    • Usage Over Time: See monthly usage trends

    • Admin Usage: View usage data segmented by individual Administrator account

  4. If needed, adjust the Current Service Period to filter the usage report by
    The Current Service Period drop-down in the top right corner of the usage dashboard.

  5. Navigate to Usage Events to view detailed information about each usage item
    Usage Events report displaying transaction details and user activity over time.

  6. Apply Filters, as needed
    Filters menu for usage events.

  7. Click Download to export a CSV file of the report
    Download button in the top right corner of the Usage Events field.