Keywords allow a user to subscribe to, or unsubscribe from, notifications when they text the keyword to a specific short code. This article will show you how to create keywords and add them to a group for the text-to-join feature in {{variable.Mass Notification}}. Once the keyword is created, users can text to join a group.

Important Note
After a keyword is created, it must be assigned to a group for the keyword to function as a Text-to-Join.

Keywords can only be assigned to public groups.

Create a Keyword

Sign in to the system if you have not already
Navigate to Keywords
Click the blue plus-sign icon following the Account menu
Fill in the Create Keyword information fields
- Name: Enter a name for the keyword. This is the word that residents will text to join the specific group (must be between 3 and 30 characters).
- Description: Add a description for the group that this keyword will be assigned to (limited to 4,000 characters).
Click Create
The keyword has been added to the system

Assign a Keyword to a Group

Keywords must be assigned to a public group for the keyword to function as a Text-to-Join.

Sign in to the system if you have not already
Under Resources, select Manage Directories and then Public Groups
Choose the group you wish to assign the keyword to
Select the Keywords tab
Select the plus icons next to the keywords you want to assign in the Available Keywords section
The selected keyword(s) will appear in the Group Keywords section
The keywords will automatically be saved to the group

Edit a Keyword's Description

Important Note
You cannot edit a keyword once it is created, but you can edit the keyword's description.

Sign in to the system if you have not already
Navigate to Keywords
Click the keyword with the description you wish to edit
Edit the Description as desired
Note:
Keyword descriptions are limited to 4,000 characters in length.
Click Save
The keyword's description has been edited

Delete a Keyword

Sign in to the system if you have not already
Navigate to Keywords
Click the trash can icon next to the keyword you wish to delete
Click Confirm to confirm the deletion
The keyword is deleted

Keywords Training