Mass Notification needs to collect profile information from customers if they wish to have a custom default Caller ID.
To prevent spam, phone providers in the United States (U.S.) are now required to have all phone numbers registered. Registration requires customers to provide business information and a point of contact. This is known as “U.S. A2P 10DLC (United States Application-to-Person 10-Digit Long Code) registration,” which is required by all major U.S. telecommunications carriers.
Important Note
This Caller ID information is for custom reverse callback numbers. Customers can use the default reverse callback number of 833-419-3463. That number will not have a customer-specific Caller ID name but is registered.
Submit Registration
Please submit the following information to Support:
Legal Business Name
Physical Business Address: City, State, Zipcode
Business Type: Pick from the following
Sole Proprietorship
Partnership
Limited Liability Corporation
Cooperative
Non-Profit Corporation
Corporation
Business Industry: Government for most customers
EIN or Tax Identification Number
Business Website
Authorized Representative
Organization Name
First/Last Name
Business Title
Email
Phone Number
CNAM Requested Name
Notes:
The Caller Name can be a maximum of 15 characters.
The Caller Name must be a unique name or value. It cannot be a generic value, such as a City/State. CivicPlus has worked with our provider so that “City of ” is acceptable as we serve local governments; however, CivicPlus does not control the requirements, and the name can be rejected.
The Caller Name should begin with a letter and can only contain letters, numbers, periods, commas, and spaces.
If no Caller Name is set for the number, the City and State of the number are the default display, along with the phone number.