We’re excited to announce the rollout of our new CivicPlus Virtual Assistant, designed to elevate your support experience with smarter, faster, and more personalized help, right inside the Mass Notification solution you use every day.
The Virtual Assistant was launched on October 24, 2025.
What’s New?
Real-time, relevant help based on where you are and what you’re doing.
Smarter self-service with instant access to AI-curated knowledge articles from our newly enhanced Help Centers.
Effortless escalation as the assistant can transfer you to a live agent or open a support case.
Transparency and compliance with clear identification as a virtual bot, and complies with data transparency standards.
This launch is part of our broader Technical Support Transformation Initiative to better serve our users.
If you have any questions, please feel free to reach out to our award-winning support team.