The Microsoft Teams integration allows your organization to deliver urgent notifications directly through the collaboration platform your team already uses daily.
Send Alerts
This integration allows alert originators to send messages to contacts using a new alert delivery method.
Open the Send Alert form
Enable the Microsoft Teams delivery method.
Recipients can be selected by group or individual contact, similar to other alert delivery methods. Messages will be sent directly to each recipient through the Teams Integration, once installed.
Messages can also be sent using the High Importance flag for time-sensitive or critical communications that need immediate attention.
A message will be sent to Microsoft Teams from Mass Notification
Send High-Importance Messages
When enabled, your message will be marked as "high importance" in Microsoft Teams with a red exclamation mark (!). This helps ensure critical messages get noticed.
What to Expect
Your recipients will:
See a red (!) icon next to your message
Possibly get notified even during "Do Not Disturb" (not guaranteed)
See the message highlighted in their chat list
Limitations
This setting cannot:
Force notifications if users have them disabled
Override the company's Teams policies
Send "Urgent" messages that repeat every 2 minutes
Guarantee delivery during Do Not Disturb
When to Use
Best for time-sensitive or critical communications that need immediate attention. Remember that recipients still control their own notification preferences.
Note:
Actual notification delivery depends on the recipient's Teams settings, device settings, and organizational policies.