The CivicPlus Mass Notification solution has upgraded the public sign-up experience to utilize the Resident Portal, creating a unified resident experience across products. The CivicPlus team will work with organizations to update their sign-up flow to the new Resident Portal. If your organization has not yet updated, please contact Support to launch the new sign-in experience.
This article walks through how residents can sign up for alerts from their local government. They can also download the myAlerts Mobile App from the Google Play Store or the Apple App Store. Residents can also Text-to-Join a Group.
Resident Portal Sign-Up Experience
Mass Notification now uses our Resident Portal for a more streamlined resident sign-up experience.
Important Notes
When subscribing to Weather voice alerts for your home or cell phone, you will only receive a call for the alert you have subscribed to if it is a "Warning" status or severe weather. All other Weather Alerts will be provided using text message or email.
Resident Portal Instructions
Navigate to your organization's Resident Portal page
Note:
You will need to sign in to the Portal to manage your notification preferences.
Select the Alerts & Notifications tab
Select the Alerts or Weather Alerts tab
If needed, use the Search bar to search for a subscription list
Use the toggle next to a list to subscribe to alerts
Note:
You can also select the Subscribe to All button to receive notifications for all alerts.
The first time you subscribe to a list you will be prompted to complete your profile. Your Email will automatically populate. Click Continue with Email Only to just subscribe to email alerts, or choose to also Add Phone Alerts.
(Optional) If you choose to add phone alerts, fill out the Phone Number fields:
Mobile and Voice Alerts: Select an existing number or add a new one. The first Cell Phone number field is required to receive weather alerts. This number must support text messages.
Voice Alerts: Select an existing number or add a new one. The Home Phone field is required to receive weather alert calls.
Click Next
Click Send Verification Code to verify the cell phone number you provided
Enter the One Time Password that was sent to your phone and click Verify Code
Click Next once the phone number is verified
Click Add New Address to enter a location
Fill out the address fields in the pop-up
Note:
If you prefer not to provide your specific address, you can provide your general location. City, State, and Zip Code are required to receive Notifications.
Address Label: Edit the default label to describe the address, such as "Home Address"
Country: Type and select the applicable country
Search Google Maps: Type and select an address to search Google Maps and auto-populate the remaining fields
Address: Add the address for your location
City, State, Zip: You will need to enter your city, state, and zip code
Shipping Address is the same: Check the box if the address you entered is the same as your shipping address
Click Save Changes
Select the address and click Next
Select your preferred Language(s) and click Next
Review your information
Click Save and Complete
Note:
The profile information will automatically be used when you subscribe to alerts in the future. You can click Manage Contact Information to update, as needed.
A green confirmation bar will appear in the bottom right corner when you have successfully subscribed to a list
Prior Experience Instructions
Navigate to your community's public sign-up form
Note:
The URLs for community public sign-up forms are unique to each municipality. Follow the directions in the Find Your Public Sign-Up Form URL article to find your unique public sign-up URL.
Click the green rectangular Sign Up button within the Sign up for Notifications section
Fill out the Sign-Up form
First Name (required): Subscriber's first name
Last Name (required): Subscriber's last name
Email Address (required): Subscriber's email address
Cell Phone (required): Subscriber's main cell phone number
Cell Phone 2/Pager: Subscriber's secondary cell phone number or pager number if applicable
Home Phone: Subscriber's home phone number if applicable
Work Phone: Subscriber's work phone number if applicable
Current location (required): Subscriber's general location or chosen location
Note:
A location must be selected in order to continue.
Select the preferred written and spoken languages
Note:
See the Language Translations article for the full lists of available written and spoken languages.
Select the desired alerts
Note:
For those weather alerts selected, you will receive advanced notification of weather events with targeted alerts to your email and/or SMS-enabled phone if your location is included in the designated area.
Read the Terms of Use and click the I agree to the terms of use, and I'm not a robot checkboxes
Click the green rectangular Sign Me Up button below the "I'm not a robot" box
You will see a "You have successfully signed up for notifications" message
Respond to the text or email sent to you to confirm your subscription and activate your profile