---
title: "Set or Reset Login Credentials"
slug: "set-or-reset-login-credentials"
description: "Learn how to set or reset your login credentials with our step-by-step guide for both Single Sign-On and non-Single Sign-On users."
updated: 2025-11-07T18:03:33Z
published: 2025-11-07T18:03:33Z
canonical: "www.civicplus.help/set-or-reset-login-credentials"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://www.civicplus.help/llms.txt
> Use this file to discover all available pages before exploring further.

# Set or Reset Login Credentials

This article will show you how to set or reset your CivicReady, now our Mass Notification system, login credentials.

## CivicPlus Single Sign-On Instructions

- [Forgot/Reset a Password](/civicplus-help-center/docs/forgot-reset-a-password)
- [Password Requirements](/civicplus-help-center/docs/forgot-reset-a-password#password-requirements)

## Non-CivicPlus Single Sign-On Instructions

1. Navigate to the [login screen](https://apps.alertsense.com/)
2. Enter your **email address** in the Enter Email or Username field ![Email or username field on the login screen.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/16199562349975.png?sv=2026-02-06&spr=https&st=2026-11-12T17%3A00%3A54Z&se=2026-11-12T18%3A00%3A54Z&sr=c&sp=r&sig=Sz8paKM1EyZ344TA8C04pC3ZrKbh2%2BVLusst50TLApQ%3D)
3. Click **Next** ![Next button located below and to right of the email or username field on the login screen.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/16199590359319.png?sv=2026-02-06&spr=https&st=2026-11-12T17%3A00%3A54Z&se=2026-11-12T18%3A00%3A54Z&sr=c&sp=r&sig=Sz8paKM1EyZ344TA8C04pC3ZrKbh2%2BVLusst50TLApQ%3D)
4. Click either **Trouble Logging in?** or **New to Konexus** ![Trouble logging in link to the left of the login button and the new to konexus link below the login button.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/16199531786775.png?sv=2026-02-06&spr=https&st=2026-11-12T17%3A00%3A54Z&se=2026-11-12T18%3A00%3A54Z&sr=c&sp=r&sig=Sz8paKM1EyZ344TA8C04pC3ZrKbh2%2BVLusst50TLApQ%3D)
5. Ensure your **email address** appears in the Enter Work Email field ![Enter work email field on the account help screen.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/16199562357911.png?sv=2026-02-06&spr=https&st=2026-11-12T17%3A00%3A54Z&se=2026-11-12T18%3A00%3A54Z&sr=c&sp=r&sig=Sz8paKM1EyZ344TA8C04pC3ZrKbh2%2BVLusst50TLApQ%3D)
6. Click **Continue** ![Continue button below the enter work email field on the account help screen.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/16200576353175.png?sv=2026-02-06&spr=https&st=2026-11-12T17%3A00%3A54Z&se=2026-11-12T18%3A00%3A54Z&sr=c&sp=r&sig=Sz8paKM1EyZ344TA8C04pC3ZrKbh2%2BVLusst50TLApQ%3D)
7. You should see an **account credentials confirmation message** ![Account credentials message which explains that a credentials reset email will be sent.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/16200576357271.png?sv=2026-02-06&spr=https&st=2026-11-12T17%3A00%3A54Z&se=2026-11-12T18%3A00%3A54Z&sr=c&sp=r&sig=Sz8paKM1EyZ344TA8C04pC3ZrKbh2%2BVLusst50TLApQ%3D)

> [!WARNING]
> **Note:**
> 
> This message is to check against our database for your email. If we do find your email, you will get an email from us.
8. Click the **link** in the email sent by the system

> [!WARNING]
> Note:
> 
> Password reset links have a limited lifespan and expire after 3 hours. If your reset link has expired, follow the steps above to get a new link.
9. You will be brought to a **password change page**
10. Fill in the **Credentials fields** ![Credentials reset screen with username, password, and confirm password fields and a save button.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/16200576358935.png?sv=2026-02-06&spr=https&st=2026-11-12T17%3A00%3A54Z&se=2026-11-12T18%3A00%3A54Z&sr=c&sp=r&sig=Sz8paKM1EyZ344TA8C04pC3ZrKbh2%2BVLusst50TLApQ%3D)
  - **Username:** Enter a username for your account
  - **Password:** Enter a password for your account

> [!WARNING]
> **Note:**
> 
> The Password Requirements are as follows:
> 
> - At least 8 characters in length
> - At least 2 upper case and 2 lower case letters
> - At least 2 numbers
> - At least 1 special character (examples: !, @, #, $, %, &, *)
  - **Confirm Password:** Re-enter the desired password

7. Click **Save**![Save button below the confirm password field on the credentials reset screen.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/16200576361239.png?sv=2026-02-06&spr=https&st=2026-11-12T17%3A00%3A54Z&se=2026-11-12T18%3A00%3A54Z&sr=c&sp=r&sig=Sz8paKM1EyZ344TA8C04pC3ZrKbh2%2BVLusst50TLApQ%3D)

8. You can now go back to the [login screen](https://apps.alertsense.com/) and sign in to the site using the new credentials you made