---
title: "Single Sign-On Login Issues"
slug: "single-sign-on-login-issues"
description: "Learn how Single Sign-On works and access troubleshooting resources for login issues, password resets, custom IdP setups, and OAuth authentication."
updated: 2025-11-07T18:04:38Z
published: 2025-11-07T18:04:38Z
canonical: "www.civicplus.help/single-sign-on-login-issues"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://www.civicplus.help/llms.txt
> Use this file to discover all available pages before exploring further.

# Single Sign-On Login Issues

This article includes CivicPlus Single Sign On (SSO) troubleshooting information.

## What is Single Sign-On?

CivicPlus Single Sign-On allows you to use one set of user credentials to easily move between your organization's CivicPlus products.

Many organizations are utilizing this functionality. How do you know if yours is one of them?

1. After entering your email or username, you are redirected to a login portal branded for CivicPlus, your organization, or a familiar portal used within other vendor applications for your job.
2. You are redirected to an authentication application before you can log into the Mass Notification platform.

## Troubleshooting Resources

- [Forgot/Reset a Password](/civicplus-help-center/docs/forgot-reset-a-password)
- [Custom Identity Provider (IdP) Troubleshooting](/civicplus-help-center/docs/platform-identity-provider-idp-troubleshooting)
- [Single Sign-On Frequently Asked Questions](/civicplus-help-center/docs/single-sign-on-faqs)
- [Sign in to Mass Notification](/mass-notification/docs/sign-in-to-civicready)

Single Sign-On. An identification method that enables users to log in to multiple applications and websites with one set of credentials. SSO streamlines the authentication process for users.