Customer Work Expectations

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This article outlines the five phases of Agenda and Meeting Management Essential software implementation projects. It provides a general description of the actions and estimated time commitment expected of you to prepare your solution for launch. Some items and tasks may not apply, depending on your implementation package.

Phase One Checklist: Initiate

Estimated Time Commitment: 1 to 3 hours

  • Complete the Implementation Questionnaire

  • Add Meeting Types/Meeting Type details

  • Attach Meeting Agenda examples

  • Attach an example Staff Report

  • Attach a Logo

  • Coordinate a Kickoff Meeting date with your Project Manager (ensure all relevant parties are attending)

  • Attend your Kickoff Meeting

    • Review the Agenda with your Project Manager

    • Provide edits and feedback

  • Schedule training sessions

  • Send the proposed Agenda Template to internal municipal parties and confirm it is approved

Phase Two Checklist: Analyze

Estimated Time Commitment: 2 to 10 hours

  • Review and confirm the features of your contract

    • Custom Workflow

    • Staff Report (applies to Ultimate Package only)

    • Custom Roles and Permissions

    • Email Subscriptions

    • Historical Import

    • Board Management

Phase Three Checklist: Educate

Estimated Time Commitment: 6 to 16 hours

  • Attend Agenda Manager Training I

    • Complete practice hours

  • Attend Agenda Manager Training II

    • Provide a Staff Report template (applies to Ultimate Package only)

    • Complete practice hours

  • Attend Minutes Training

    • Request any Template format changes

    • Complete practice hours

  • Attend additional meeting(s)

    • Add-on Configuration(s)

    • Packet Review

    • Publishing Meeting

    • Feedback Meeting

  • Attend additional training per contract (additional time may apply)

    • Staff

    • Additional Agenda Managers

    • Email Subscriptions

    • Historical Import

    • Board Management

Phase Four Checklist: Optimize

Estimated Time Commitment: Varies

  • Confirm all contract features are active

Phase Five Checklist: Launch

Estimated Time Commitment: Varies

  • Confirm the project is complete

  • Complete the post-launch survey