Customer Work Expectations

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This article outlines the five phases of Agenda and Meeting Management Select software implementation projects. It provides a general description of the actions and estimated time commitment expected of you to prepare your software for launch. Some items and tasks may not apply, depending on your implementation package.

Phase One Checklist: Initiate

Estimated Time Commitment: 2 to 6 hours

  • Complete the Implementation Questionnaire

    • Provide Agenda Item details (Categories, Motions, Boards, Committees, Departments)

    • Upload example logos and documents, such as Agendas, Item Reports, Memorandums, or Minutes

    • Provide Meeting schedules

  • Coordinate a Kickoff Meeting date with your Project Manager and/or Implementation Consultant

    • Coordinate timing with the internal project team

  • Attend your Kickoff Meeting

  • Review the proposed Project Timeline with your Project Manager and/or Implementation Consultant

    • Provide any edits and feedback

  • Schedule training sessions

    • Coordinate timing with the internal project team

Phase Two Checklist: Analyze

Estimated Time Commitment: 2 to 8 hours

  • Attend a Template Review Meeting

  • Send your Proposed Agenda Template to the internal municipal parties

  • Approve the Agenda Template

Phase Three Checklist: Optimize

Estimated Time Commitment: 5 to 15 hours

  • Approve the Project Timeline

  • Review and confirm all contract features

  • Attend a Consulting Meeting

  • Attend a First Look Meeting

Phase Four Checklist: Educate

Estimated Time Commitment: 6 to 24 hours

  • Attend Admin Training

    • Complete homework items provided by your Project Manager and/or Implementation Consultant

  • Attend User Training

    • Complete homework items provided by your Project Manager and/or Implementation Consultant

  • Attend additional training per contract:

    • Additional Users

    • Custom Workflows

    • Minutes

    • Other

      Note:

      Additional time may apply.

Phase Five Checklist: Launch

Estimated Time Commitment: Varies

  • Approve confidence in using the system

  • Complete the post-launch survey on AskNicely