Manage Public Engagement Suite Email Notifications

This article explains how to customize the confirmation email notifications sent when residents sign up to speak at a meeting or submit a written comment. You will learn how to enable or disable these notifications, as well as how to update the email name, subject, and message templates in your Email Settings.

Important Note

Public Engagement Suite email notifications can only be updated if the Public Engagement Suite add-on has been enabled. For more information or to enable the feature, please contact your Customer Success Manager or Account Manager.

Customize Speaker Sign-Up Email Notifications

1. Sign in to your site if you have not already

2. Navigate to the User Menu, then select the Settings option:

   

3. Click the Meetings tile:

   

4. Click the Email Settings tile:

   

5. Navigate to the Email Notifications section:

   

6. Locate the Resident Notification - Speaker Sign-Up Confirmation row:

   

7. Toggle the Global Account Setting switch on or off to enable or disable the Speaker Sign-Up Confirmation notification for all users, if desired:

   

8. Click the Edit button (purple pencil icon) to update the notification, if desired:

   

9. Update the Email Notification fields as desired:

   

   • Email Notification Name: Edit the name of the Speaker Sign-Up confirmation notification

   • Email Notification Subject: Edit the subject of the confirmation email sent to requesters

   • Email Notification Template: Edit the body of the confirmation email sent to requesters

     Note:

     You can use the paragraph formatting and text formatting tools to format the display of the email notification, as desired.

     

10. Click the Save Changes button to save your changes to the email notification:

    

11. Click the Save Changes button to save your Email Settings changes:

    

12. The Speaker Sign-Up Confirmation email notification has been updated

Customize Written Comment Email Notifications

1. Sign in to your site if you have not already

2. Navigate to the User Menu, then select the Settings option:

   

3. Click the Meetings tile:

   

4. Click the Email Settings tile:

   

5. Navigate to the Email Notifications section:

   

6. Locate the Resident Notification - Written Comment Confirmation row:

   

7. Toggle the Global Account Setting switch on or off to enable or disable the Written Comment Confirmation notification for all users, if desired:
   

8. Click the Edit button (purple pencil icon) to update the notification, if desired:

   

9. Update the Email Notification fields as desired:

   

   • Email Notification Name: Edit the name of the Written Comment notification

   • Email Notification Subject field: Edit the subject of the confirmation email sent to requesters

   • Email Notification Template: Edit the body of the confirmation email sent to requesters

     Note:

     You can use the paragraph formatting and text formatting tools to format the display of the email notification, as desired.

     

10. Click the Save Changes button to save your changes to the email notification:

    

11. Click the Save Changes button to save your Email Settings changes:

    

12. The Written Comment Confirmation email notification has been updated