All emails sent through Notify Me or CivicSend must come from listserv@civicplus.com unless your organization would like to use a sending service of your choice that supports {{glossary.SMTP}} relay.

Important Note:
If your organization plans on using your own mail service to send communications from your website, there are a few things to be mindful of.
It’s important to make sure that the sending service you have selected for sending meets the criteria for those sending “bulk communications”. This includes setting up SPF (protection against domain spoofing), {{glossary.DKIM}} (digital signature to prevent sender impersonation), and {{glossary.DMARC}} (protection against forged email messages) authentication among other things.
Please note that if you use your own email-sending service, email bounces will no longer be tracked by CivicPlus, which means that you will need to manually remove them from your subscription lists.

Enable SMTP Properties

If you would like to proceed with this setup, please contact our Technical Support team to enable the SMTP configuration properties you will need to configure your setup.

Once enabled, System Administrators will then see the {{glossary.SMTP}} options within your Site Properties and be able to proceed with setup.

Setup Instructions

Sign in to your site
Navigate to Modules, select Site Tools, and select Site Properties
Scroll down to the {{glossary.SMTP}} fields and configure the information:
- SMTP Network Client Domain: Use the IP (Internet Protocol) Address in the initial SMTP protocol to request to connect to the SMTP mail server
- SMTP Network Enable {{glossary.SSL}}: Specifies whether to use SSL to access an SMTP mail server
- SMTP Network Host: Specifies the hostname of the SMTP mail server to use for SMTP transactions
- SMTP Network Port: Specifies the port number to use to connect to the SMTP mail server
- SMTP Network User Password: Enter the password to use for authentication to the SMTP mail server
  Note:
  This field will appear blank for privacy reasons after you save your changes.
- Confirm SMTP Network User Password: Confirm the SMTP Network User Password
  Note:
  This field will appear blank for privacy reasons after you save your changes. This field must exactly match the SMTP Network User Password above.
- SMTP Network Username: Enter the username to use for authentication to the SMTP mail server
Scroll to the top and click Save Changes

Email Delivery Requirements