This article walks through how to troubleshoot account log-in errors for Identity Server 3 (IDS3) customers.
Important Note:
These steps are only applicable if you are not currently using CivicPlus Single Sign-On (SSO) or one of the supported Custom Identity Provider integrations to sign in to your website.
Troubleshooting Steps
The Existing Account button on the Sign In page takes you to a version of the /admin page:
After logging in, the site will try to return the user to whichever page they were on when they clicked the Sign In button:
If you are unable to log in with the Existing Account button, navigate to your Admin page to log in: https://[yourdomain].com/admin:
