Word and other document software may replace characters automatically due to grammar rules. These replacement characters may not display in Notify Me® or CivicSend messages properly and may instead display as a question mark (?).
Example: Word auto-replaces apostrophes with single-quote marks. Apostrophes display fine in most browsers, but single quotes may not.
Examples
Characters 34 and 39 will display properly in both ANSI and Unicode. All others will display as? depending on display settings.
Char | Dec | HEX | Entity | Name |
" | 34 | 22 | " | QUOTATION MARK |
' | 39 | 27 | APOSTROPHE | |
‘ | 8216 | 2018 | ‘ | LEFT SINGLE QUOTATION MARK |
’ | 8217 | 2019 | ’ | RIGHT SINGLE QUOTATION MARK |
‚ | 8218 | 201A | ‚ | SINGLE LOW-9 QUOTATION MARK |
‛ | 8219 | 201B | SINGLE HIGH-REVERSED-9 QUOTATION MARK | |
“ | 8220 | 201C | “ | LEFT DOUBLE QUOTATION MARK |
” | 8221 | 201D | ” | RIGHT DOUBLE QUOTATION MARK |
„ | 8222 | 201E | „ | DOUBLE LOW-9 QUOTATION MARK |
‟ | 8223 | 201F | DOUBLE HIGH-REVERSED-9 QUOTATION MARK | |
… | 8230 | 2026 | … | HORIZONTAL ELLIPSIS |
Recommendations
At this time, our best recommendation is to disable auto-formatting in Word and other document software. Please note that this is not supported.