Traceroute is a software tool used to display the path and some basic information about the network path between two addresses. This article will show you how to use Traceroute on Windows and Mac computers.
Use Traceroute on Windows
Important Notes
In order to run this software, you will need access to the Command Prompt program.
Availability will depend on your Operating System.
Windows users will use the command "tracert."
You can also use the pathping command, if available.
Type "cmd" into the Taskbar Search Box
Click the Command Prompt app in the results list when the search completes
Type "tracert "
Note: For instructions on how to find your site's production domain, view our Determine Your Site’s Production Domain article.
Hit the Enter key on your keyboard and wait for the completion
Copy the results and paste them into a text file
Submit the text file for analysis
Use Traceroute on Mac
Important Notes
In order to run this software, you will need access to the Terminal app.
Availability will depend on your Operating System.
Mac users will use the command "traceroute."
Navigate to Finder, hover over the Go tab, then select the Applications option in the drop-down list
Scroll down and open the Utilities folder
Scroll down and open the Terminal app
Type "traceroute "
Note: For instructions on how to find your site's production domain, view our Determine Your Site’s Production Domain article.
Hit the Enter key on your keyboard and wait for the completion
Copy the results and paste them into a text file
Submit the text file for analysis