Best Practices
Repeat Important Information: Place actionable or commonly requested tasks and pages into multiple areas.
Reasoning: Repeating content throughout the site creates familiarity and ease of use. For example, you could place Utility Payments under Departments, Information for Residents, and How Do I? This helps ensure users find the information no matter where they look.
Use Links to Limit Duplicate Information: Store information in one location and link to it from other areas of your site.
Reasoning: Keeping information in one location makes it easier to update. For example, store the information under the department responsible for the task and link to it from other areas.