This article will describe how to transfer a domain name to CivicPlus. Instructions Have your domain registrar verify the contact information Verify that the administrator's contact information for the domain is correct. All emails regarding the transfer will go to the administrator's email. Request that they Unlock the Domain Name for Transfer Request that they Cancel Protected or Private Registration If the domain has Protected Registration or Private Registration, you must cancel it so that emails can be sent to the appropriate administrator. Get the authorization code ( EPP code or transfer key) from your current registrar This will need to be sent to Support to complete the transfer. Provide the transaction ID and the security code This is emailed to the current registrant's email address from GoDaddy to acknowledge the transfer request and purchase. Extensible Provisioning Protocol: This is a standardized protocol designed for managing domain name …

If you wish to maintain control of your own DNS , you will need to be able to log into your DNS name servers to execute the IP Address change, so make sure that you know how to log into that service before it is time to go live. Whenever you change DNS records or name servers, there is a delay. The rest of the internet and the other servers must receive communication about the change so that they can strategically cache data for a period of time to provide traffic communication faster. Changes can take anywhere from a few moments to an hour to begin to display, but can take up to 48 hours to completely propagate on the internet. Instructions When ready to take your site live, you will need to: Edit the A record (or records) to replace the current IP Address with the new site’s IP …

Who can use this feature? System Administrators | Owners Instructions Sign in to your Evolve website Click to expand the Site Tools : Click the Pages module option: View and configure the Properties: Allow Bulk Delete : Choose whether or not to display the Delete button in Site Map bulk actions Expiration Warning Hours (required): Number of hours to give a warning before an item in the module expires Note : Default is 48 hours. Do not set to a negative number or zero. Public Name (required): Configure the public name of the module Note : Used in navigation breadcrumb, generally displayed above the content area. Send Notification Emails (required): Choose to not send emails, send expiring item emails, send submittal emails, or send expiring and submittal emails Show Archive Link : Choose to show the link to archives on pages Toggle Feature Column : Choose to allow authors and publishers to toggle the feature column on …

Please keep in mind whether or not you have Analyst permissions. Not everything in these articles will apply or be accessible to you. We are linking directly to articles in the Google Analytics Help Center to ensure we have the most accurate and up-to-date information for you at any given time. You may find many more articles on the Google Analytics Help Center . Resources Universal Analytics Compared to Google Analytics 4 Data Comparing Metrics: Google Analytics 4 and Universal Analytics How to Navigate Google Analytics 4 Overview of Google Analytics Reports Analytics Dimensions and Metrics Get Started with Explorations Analytics Insights

Log in to your website Navigate to the Home Page If you are editing a widget with container inheritance enabled, click the lock icon Select the Go to Home - Layout Page button Hover over the widget you want to edit and click the Widget Options icon Update the Widget Options as needed Note: Widget options will vary based on the widget. View our Widgets section in the Help Center to learn more. Click Done to save changes Click the page's Save Changes button

Organization Owners can manage groups in Site Permissions. This allows Organization Owners to navigate to the Staff Portal and add, modify, or delete Groups . Who can use this feature? Organization Owner Instructions Sign in to your site Navigate to Site Tools and select Site Permissions On the Groups tab, click Manage Groups Follow the instructions to: Add Groups Modify Groups Delete Groups

This article will show you how to unpublish a Page . This will remove the page from live view, but it will still appear and will still display in menus as a page in [DRAFT] status when in Live Edit. Who can use this feature? System Administrators | Owners | Publishers Instructions Sign in to your Evolve website Navigate to the page that you want to unpublish Click to expand the Page tab: Click the Unpublish option:

The Lazy Load option on the Custom HTML widget helps improve performance for pages that have one or more HTML widgets. When checked, the widget will be rendered when the widget section is visible to the user. Instructions Navigate to an existing Custom HTML widget or add one to your page , and click the Widget Options menu Check the Lazy Load Widget box With the Lazy Load toggle checked, click the X to close the Widget Options pop-up Scroll to the top and select Save Hypertext Markup Language. The language used to define the content of the site in a structurally meaningful manner.

Log in to your Web Evolve site Hover over the widget you want to delete Click the X icon in the top right corner of the widget Click OK on the confirmation pop-up

Who can use this feature? System Administrators | Owners | Publishers Instructions Sign in to your website solution Click to expand the Widgets tab: Drag and drop the Custom HTML widget onto the part of the page where you want the Facebook Plugin to appear: Create a new browser tab and go to the Facebook Page Plugin Generator page Complete the fields with their requested information: Facebook Page URL : The link to the Facebook page that you want to connect to Tabs : Section of the Facebook page that you want to feature Width : How wide the widget will be Height : How tall the widget will be Note: You can adjust the height and width through the Facebook Plugin Generator or through the code directly. Use Small Header : Click to use a smaller-sized header Hide Cover Photo : Click to prevent featuring the page's cover photo Adapt to plugin container height : Click …

You are able to contact Support at your convenience during the operational hours of 7 a.m. to 7 p.m. Central Standard Time. We are also available for emergencies 24 hours a day, 7 days a week. This article will outline how to contact CivicPlus Support online and what you should include in your ticket. Online Ticket Submissions Support tickets can be submitted online through the Submit a Ticket with CivicSupport® Form . Sign in using the same login information you use for the single sign-on on your CivicPlus product. Please provide the following information (as applicable) to expedite your tickets or questions: Your Email Address (optional): Your email address will automatically populate Summary : Add a brief summary of the issue CivicPlus Product : This field will auto-populate with Municipal Websites Evolve Domain(s): Enter the domain link(s) for your site Module/Feature/Service: Select the impacted …

On your Web Central site, there are many factors that can influence the time it takes for a page to load. There are two types of factors: Factors that CivicPlus can directly affect External factors that CivicPlus cannot limit Factors That CivicPlus Can Control Server-Side Execution The time it takes for the webserver to process the request and build the page. The time it takes for modules to load and access the content. The order in which content loads on a page. HTTP Requests We have partial control of the number of HTTP requests and can reduce it through the bundling of resources, such as CSS and JavaScript. Factors That CivicPlus Cannot Control Number and size of files and images: The more content (in MB ) that is on a page, the longer it will take to load. We have implemented image optimization, but its effectiveness is limited. We can …

These templates have been created to assist in getting started with the reporting in Google Analytics. We took some of our top requests and created a dashboard and reports that can be imported. These tools can be modified in order to better fit your needs. Instructions Once logged in to your Google Analytics account, click to expand the Customization menu: Click the Dashboards option: Click the Create button: Click the Import from Gallery button: Type CP Evolve into the Search field: Locate the dashboard you wish to import and click the Import button : On the Dashboard Configuration screen, you will be asked where you want this import placed. The View dropdown should default to All Web Site Data (the correct option) unless you have other analytics accounts you'd like this dashboard placed within. Using the second field, you may change the title of the dashboard or keep it the …

Who can use this feature? System Administrators | Owners Instructions Sign in to your website solution Click the Page tab Scroll down and click Edit Banners for This Theme Click the Banner or Logo Configure the Banner Options in the Options tab Name: Name the banner Default: Will allow the banner to be the default for this theme Mode: Select Static, Refreshing, Slideshow, or Video Static: Scale to Fit : Select to force images in the banner slot to scale to fit Image Alignment : Choose Left , Right , or Center Scroll : Select to allow images in the banner slot to scroll with the site's content Refreshing: Scale to Fit : Select to force images in the banner slot to scale to fit Image Alignment : Choose Left , Right , or Center Scroll : Select to allow images in the banner slot to scroll with the site's content Show Slideshow Controls : Choose where to show the …

Instructions Log in to your site Click your User Initials and select Settings from the drop-down: Edit your settings using the following instructions: Change Your Email Address Change the Name on Your Account Reset a Password Enable Two-Factor Authentication

Who can use this feature? System Administrators | Owners Disclaimer Due to this page's current structure, we acknowledge that users with visual impairments may face challenges in accessing this content. Please contact our Support Team for assistance. We are continuously working to improve the accessibility of our platform. Instructions Navigate to your desired page Click the Page tab Scroll down and click Edit Banners for This Theme Click the Banner or Logo In the Banner Options pop-up window, click the Choose Image button: Locate and select an Image Asset : Click the Link Selected Image button: Add as many images as necessary (Optional) Configure image Display options starting from a specified date and ending at another: Click the X to exit the Banner Options window: Click the Save Changes

Important Note: The generation of Google Analytics used for CivicPlus is Universal Analytics . Google Analytics Resources The following are some helpful links for navigating and using Google Analytics for your website: Sign in to Google Analytics Find your way around Analytics About Dashboards Reporting navigation Saved Reports and Shortcuts Custom Reports Overview of Audience Reports Export and Share Reports About Segments Analyze Data with Segments Manage and Configure Analytics About Events Additional Resources Guided Tours Troubleshooting Clicks vs Sessions Understanding User Behavior with Google Analytics

Upon request, your site can have a Leaving Our Site pop-up that appears when a visitor clicks on a link. This will direct them to an external webpage that is outside of your site. It will give them an option to Cancel the redirect or to Proceed with their move to the external page. This pop-up feature applies to your whole site, not just a few specific pages. Your Primary Contact must contact Support to enable this feature. The text that appears in the pop-up itself is available to edit, which requires Primary Contact approval. You can also adjust the number of seconds to wait before the visitor automatically leaves for the external page. Example