Drupal 10 Migration Frequently Asked Questions

Our goal is always to deliver innovative solutions that meet your evolving needs and help your organization better serve your community. To ensure we continue to do that, we regularly gather feedback from customers and evaluate how our solutions perform over the long term.

Based on what we've learned from Web Open Drupal 10 customers, we've determined that it is not the right long-term website solution. Rather than continuing to invest in a platform that won't fully meet your future needs, we're transitioning customers to Central Starter—a purpose-built solution that provides greater design flexibility, improved usability, enhanced security and accessibility, and a stable foundation for long-term growth.

Central Starter is a modern website solution designed specifically for local governments. It makes it easy for teams of any size to create, manage, and maintain a professional, accessible website that helps residents quickly find the information, services, and resources they need.

With Central Starter, you can:

• Build and update your website with intuitive drag-and-drop editing and pre-built page layouts.

• Customize your website to meet your community's unique needs without requiring technical expertise.

• Keep residents informed through integrated news, alerts, and event publishing.

• Improve staff efficiency with built-in tools for FAQs, forms, agendas and documents, and staff directories.

• Create and refine website content with optional AI-powered writing assistance.

• Benefit from enterprise-grade security and a website designed to support accessibility.

As your organization's needs evolve, Central Starter provides a stable foundation that can grow with you and integrate seamlessly with other CivicPlus solutions.

Municipal Websites Open (Drupal 10) will reach end-of-life on June 30, 2027. After this date, the solution will no longer be supported or available.

We encourage you to begin planning your migration now so you have the flexibility to choose an implementation timeline that aligns with your organization's priorities and helps ensure a smooth transition well ahead of the end-of-life date.

You can begin the migration process now. We encourage customers to start planning early so they have plenty of time to prepare, coordinate with their teams, and schedule implementation at a time that works best for their organization.

To get started, complete our migration interest form. A member of our team will contact you to discuss your timeline and guide you through the next steps.

Most website migrations take approximately 12 to 14 weeks from your project kickoff. Throughout the process, your dedicated Implementation Manager will guide you every step of the way to help ensure a smooth and successful transition.

Your team will be asked to participate in key project milestones, including kickoff, design review, training, and launch approval. Your Project Manager will outline what is needed at each step so your team can plan ahead.

The migration is designed to avoid downtime. Your current website remains available while we build and configure your new site, and we coordinate the final cutover with you to minimize any interruption for staff and residents. Our implementation team will work closely with you every step of the way to ensure a smooth transition to your new website.

Your subscription cost will depend on the configuration that's the best fit for your organization's needs. Based on your current website and subscription, your Account Manager will recommend a Central Starter package and review your pricing with you before you begin the migration process.

Yes. Your included public website content will be migrated as part of the implementation. This includes your navigation, standard page content, images, documents, hyperlinks, forms, and other supported content, which will be organized within Central Starter's layouts and modules while preserving your site's overall structure where practical. As part of the migration, we'll also review links, make applicable page-level accessibility improvements, and provide a Final Content Report showing where your content was migrated. Some content, such as large volumes of time-sensitive content, post–migration cut-off updates, custom functionality, and certain third-party tools or integrations, may require special handling or customer review. We'll help you understand these items throughout the implementation process, so there are no surprises before launch.

No. While your included public website content, navigation, and overall site structure will be migrated and preserved where practical, the new site will not be a pixel-for-pixel copy of every page. During migration, our team organizes your content using Central Starter's supported layouts, modules, and accessibility best practices to create a site that's easier to manage, more accessible, and simpler for residents to navigate. Some pages, layouts, or features may be presented differently to align with Central Starter's capabilities, while preserving the purpose and usability of your content.

Our team will work to mirror your current homepage design as closely as possible within Central Starter. The goal is to preserve the familiar look, feel, branding, and overall structure your community recognizes while moving your site into a modern, supported platform. Some elements may be adjusted to align with Central Starter’s design standards, mobile responsiveness, accessibility best practices, and available components.

Yes. Training is included as part of the implementation process. Your team will learn how to manage website content, update pages, publish information, and use Central Starter tools before your new site launches.

Municipal Websites Open Drupal 10 will reach end-of-life on June 30, 2027. After that date, the solution will no longer be supported or available. We recommend beginning the migration process well before that date to allow enough time for planning, implementation, review, and launch.