The following email was sent to customers with Drupal 10 Municipal Websites Open websites on June 10, 2026:
Subject: Important Website Update from your CivicPlus Team
Body:
Hi there,
We’re reaching out today to share an important update regarding your Municipal Websites Open (Drupal 10) website.
At CivicPlus, we are continually evaluating how our solutions can best support the long-term needs of our customers. That means listening to customer feedback and ensuring the solutions we provide remain secure, accessible, and easy to manage as technology and community expectations evolve.
As part of our ongoing commitment to ensure you have solutions best matched to your needs, we are transitioning Municipal Websites Open (Drupal 10) customers to Central Starter, a proven, stable, long-term solution already chosen by over 4,000 municipalities with a 95% product satisfaction rate. Central Starter combines modern design tools, streamlined content management, enterprise-grade security, and the core functionality teams need to effectively serve their communities.
As customers transition to Central Starter, Municipal Websites Open (Drupal 10) will officially reach end-of-life on June 30, 2027. Creating a thoughtful and well-supported migration experience is the top priority for our team. As part of this transition, we will use your current website as the guide for your new Central Starter site, preserving the familiar look, feel, branding, navigation, imagery, content priorities, and key user pathways where practical while rebuilding the experience with Central Starter’s native, accessible components. Because Central Starter is a different platform, some layouts, interactions, or features may be adapted to align with supported Central Starter functionality and accessibility best practices.
The migration window is now open. We encourage you to reach out today so we can start discussing timing, priorities, and next steps.
For customers who are not yet ready to begin planning immediately, our team will proactively reach out in advance of your agreement renewal to help coordinate your migration. Our goal is to make this transition as personalized and seamless as possible by understanding your needs, aligning on the right timeline, and handling the heavy lifting. Starting conversations early gives us the time needed to build a migration plan that supports your goals and helps ensure your new site is in place before your current solution reaches end-of-life.
Why Central Starter?
With Central Starter, you’ll gain:
Drag-and-drop editing tools that make website updates easier than ever
Integrated tools for publishing news, alerts, and events
Built-in modules for forms, FAQs (Frequently Asked Questions), agendas, documents, and staff directories
Enterprise-grade security and accessibility standards
A solution built on a platform trusted by more than 4,000 municipalities
What’s Next?
While June 2027 may feel far away, starting early will help ensure a thoughtful, well-coordinated transition. Our team will partner closely with you throughout the process, helping you understand next steps, align on timing, answer questions, and navigate each stage of implementation with confidence.
If you’re ready to begin planning your transition or would like to discuss timing and next steps, please reach out here and our team will be in touch. We are here to support you every step of the way!
- Your CivicPlus Team