Add and Manage Tasks

  • Updated on Jul 28, 2025
  • 5 minute(s) read
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You can add use tasks to plan out and track individual actions that need to be taken on a request. Like with requests, users will be notified if a task they are assigned to is due soon or overdue. Tasks are very flexible and can accommodate a variety of workflows depending on an organization's internal processes and the complexity of the particular request. Some possibilities include:

  • Each individual user adds a task to track the work they need to do

  • The Point of Contact creates all of the tasks for a request at the beginning of the process

  • The Point of Contact monitors a request and creates new tasks as earlier ones are completed

Add a Task to a Request

Any staff user can add a task to any request that they have access to. Tasks can only be assigned to staff who are already on the request either as the Point of Contact or Support Staff. Only one person can be assigned to a task at a time.

  1. Sign in to your account

  2. Click the All Requests tab in the upper-left-hand corner of the Portal dashboard All Requests

  3. Select the request number for the request you want to add a task to in the Request column Select request

  4. Click the Add task icon (list) in the toolbar Add task list with checkmarks icon.

  5. Select a User to assign the task to in the drop-down menu Select a user drop-down menu.

    Note:

    Only users who are on the request as either the Point of Contact or Support Staff will appear in the list.

  6. Type a Due date in the field (using the mm/dd/yyyy format) or select a date from the Calendar due date field and calendar option.

  7. Enter a description of the task in the Message contents text field Message contents text field.

  8. Click the Create Task button create task button.

Mark a Task as Complete

Any user who has access to a request can mark one of its tasks as complete. When a task was completed and who it was completed by will be recorded in the request timeline.

  1. Sign in to your account

  2. Click the All Requests tab in the upper-left-hand corner of the Portal dashboard All Requests

  3. Select the request number for the request you want to add a task to in the Request column Select request

  4. Select the Tasks tab Tasks tab.

  5. Locate the task and click the Mark Task Complete icon (checkmark in a circle) on the task card Mark task complete checkmark icon.

    Note:

    The Mark Task Complete icon will update to a claxon icon and a green message status will appear next to the icon that says "Complete: [Date of Completion]".

Change the Due Date of a Task

The due date of a task can be changed at any time after the task is created. When the due date is changed, the original and new dates will be recorded in the timeline.

  1. Sign in to your account

  2. Click the All Requests tab in the upper-left-hand corner of the Portal dashboard All Requests

  3. Select the request number for the request you want to add a task to in the Request column Select request

  4. Click the Tasks tab Tasks tab.

  5. Click the Edit Task icon (pencil) next to the task you want to update the due date for Edit task pencil icon.

  6. Type a Due date in the field (using the mm/dd/yyyy format) or select a date from the Calendar Update due date field and calendar button.

  7. Click the Update Task button in the lower right-hand corner of the pop-up window Update task button.

Change Who a Task is Assigned To

A task can be assigned to a new user at any time after it is created. Only one user can be assigned to a task at a time.

  1. Sign in to your account

  2. Click the All Requests tab in the upper-left-hand corner of the Portal dashboard All Requests

  3. Select the request number for the request you want to add a task to in the Request column Select request

  4. Click the Tasks tab Tasks tab.

  5. Click the Edit Task icon (pencil) next to the task you want to update the due date for. Edit task pencil icon.

  6. Select a new user from the User drop-down menu User drop-down menu.

    Note:

    Only users who are on the request as either the Point of Contact or Support Staff will appear in the list.

  7. Click the Update Task button in the lower right-hand corner of the pop-up window Update task button.

Update a Task's Description

  1. Sign in to your account

  2. Click the All Requests tab in the upper-left-hand corner of the Portal dashboard All Requests

  3. Select the request number for the request you want to add a task to in the Request column Select request

  4. Click the Tasks tab Tasks tab.

  5. Click the Edit Task icon (pencil) next to the task you want to update the due date for. Edit task pencil icon.

  6. Update the description of the task in the Message contents text field Message contents textbox.

  7. Click the Update Task button in the lower right-hand corner of the pop-up window Update task button.

Delete a Task

If a task is no longer relevant you can delete it from the Request.

  1. Sign in to your account

  2. Click the All Requests tab in the upper-left-hand corner of the Portal dashboard All Requests

  3. Select the request number for the request you want to add a task to in the Request column Select request

  4. Click the Tasks tab Tasks tab.

  5. Click the Delete Task icon (trashcan) next to the task Delete task trashcan icon.

  6. Click the Delete button in the lower right-hand corner of the pop-up window Delete button on the delete task pop-up window.

    Note:

    If you delete a task it is permanent and cannot be undone.

Mark a Completed Task as Not Complete

If you accidentally mark a task as complete or realize that a completed task requires more work you can mark that task as not complete.

  1. Sign in to your account

  2. Click the All Requests tab in the upper-left-hand corner of the Portal dashboard All Requests

  3. Select the request number for the request you want to add a task to in the Request column Select request

  4. Click the Tasks tab Tasks tab.

  5. Click the Mark Task Incomplete icon (slashed circle) next to the task's completion date Mark task incomplete icon.

View All Tasks Assigned to You

In addition to viewing tasks on a particular request, you can also view all tasks that are assigned to you across all requests. For users responsible for coordinating tasks assigned to other people, there is also the option of viewing all tasks on all assigned requests.

  1. Sign in to your account

  2. Click the All Tasks tab in the upper left-hand corner of the Portal Dashboard next to the portal name All tasks tab.

  3. Use search filters to narrow your tasks Task search filters.

    • Search Request ID or Task: Enter the request number or task details.

    • My Tasks

      • Tasks assigned to me: Any tasks that have been assigned to you.

      • Tasks from all my requests: Any tasks for requests you submitted.

    • Status

      • Complete: Requests that have been completed.

      • Incomplete: Requests that are in process.

      • Due Soon: Requests that have an impending due date.

      • Overdue: Requests whose due date has passed.

    • Due Date: Use the mm/dd/yyyy format or the calendar button, and select the start and end dates.

      • Start: The date the request was received.

      • End: When the request should be completed.

    • Search by Assignee: Search for the name of the user that has been assigned to.

  4. View the list of tasks in a table format List of assigned tasks.

    • Request: The request number the task is assigned to.

    • Status: The current status of the task.

    • Due Date: The date that the task is due.

    • Assignee: The person assigned to the task.

    • Task: The description of the task.

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