Documentation Index

Fetch the complete documentation index at: https://www.civicplus.help/llms.txt

Use this file to discover all available pages before exploring further.

Anticipated Fulfillment Date

Prev Next

The Anticipated Fulfillment Date field lets agencies track an expected completion date for a request. The date can be added or updated at any time and included in the All Requests Excel export.

Although this feature was designed to support Washington reporting requirements, any agency can use it to track an additional date that is not recorded automatically.

Important Notes

  • Only Admin users can turn on the Anticipated Fulfillment Date field.

  • Admins, Department Admins, and Publishers can set the Anticipated Fulfillment Date on a request.

  • When the setting is disabled, the Anticipated Fulfillment Date field does not appear on requests.

  • The Anticipated Fulfillment Date is visible only to staff. Requesters cannot view the date or receive notifications when it is added or updated.

Manage the Anticipated Fulfillment Date Setting

  1. Sign in to your portal

  2. Navigate to Settings (gear icon) and click Portal Settings in the dropdown: Gear icon in the top right corner of the page with Portal Settings selected in the drop-down.

  3. Click Anticipated Fulfillment Date in the left-hand navigation menu, under the Policies heading:

    The Anticipated Fulfillment Date option is highlighted in the Portal Settings options on the navigation menu.

  4. Check or uncheck the Include an anticipated fulfillment date on requests (visible to staff only)? checkbox as desired:

    The checkbox for 'Include an anticipated fulfillment date on requests visible to staff only?' is enabled and highlighted.

  5. Click Save to save your changes:

    The rectangular, blue Save button is highlighted below the setting option.

  6. The Anticipated Fulfillment Date Setting has been updated