This article will show you how to change the password on your account using the new sign-in screen. If you have forgotten your password, follow the instructions on how to get a reset password link.
Important Notes
A user can no longer set a password for a different user. Instead, an email prompt will be sent to the user in order for them to reset their own password. In addition, passwords are no longer emailed to the user when they select Forgot Password; a reset password link is sent instead.
Password Requirements
CivicPlus has upgraded its password security requirements to align with Payment Card Industry (PCI) and National Institute of Standards and Technology (NIST) guidelines. Please note that this does not mean all products are completely PCI compliant. Please reference the individual product section.
The new password requirements state that your password needs to be sufficiently long and unique to be secure and must:
Not match the 4 most recently used passwords
Contain characters from both of the following categories:
English characters (A through Z)
Base 10 digits (0 through 9)
Be at least 8 characters and up to 128 characters long
Not be a password known to be commonly used, expected, or compromised as compared to our CivicPlus password denylist
Per NIST, passwords will never be required to be reset
If your Organization prefers PCI or internal standards, please contact CivicPlus Support to require passwords for Users in your Organization to expire after a specified number of days.
Instructions
Select the Password and Security tab
Enter your New Password and Confirm the Password
Note:
View the Password Requirements.
Click Update Password
