Detailed logging and metrics are available on the document view page. This allows agency and guest users to track document access.
What Counts as a View
Any access to the document counts as a view. Both opening the document directly and downloading it (either on the request page or using our download button on the document page) will count as a view.
Metrics Shown for Agency Users
Number of Views by Agency Users
Number of Views by Requesters
Number of Views by Non-Requester (Logged-In Public/Guest Users)
Number of Views by Non-Requesters (Non-Logged In Public)
Metrics Shown for Guest Users (Logged-In Guest Users and Non-Logged-In Public Users)
Number of Views by Requesters
Number of Views by Non-Requesters
Instructions
Sign in to your site
On the Documents page, select the document
Scroll down to the view metrics for the document
Number of Views by Agency Users: The number of views by agent users
Number of Views by Requester: The number of views by requesters
Number of Views by Non-Requester (Logged-In): The number of views by logged-in public/guest users
Number of Views by Non-Requester (Non-Logged-In): The number of Views by (non-logged-in) public users, OR by the Requester if they click a shareable document link they received via email while logged out of the portal.