In most cases, you will be receiving communications regarding your request by email. All emails come from messages@nextrequest.com. Please ensure you add this email to your Trusted/Safe senders list in your email account.
You can edit your Email Preferences once you create your guest user account.
Update Email Notification Settings
NextRequest sends out notifications to keep you informed about updates to your requests. You can go into your settings at any time to update which notifications you receive. However, we recommend ensuring all notifications are checked.
Log in to your account
Select the Profile dropdown menu in the upper right-hand corner and click My settings:
Choose your Email Preferences:
All: Check to receive notifications for all categories
Request opened: Receive this email when your request is successfully submitted
Request reopened: Receive this email if your request has been reopened
Request published: This email notification means your request is visible to everyone (the public) without requiring a login
Request closed: Receive this email if your request has been closed
Message added: Receive this email when any new messages are added to your request
Department changed: Receive this email if the department assigned to your request has changed
Invoice created: Receive this email if an invoice has been created for your request
Invoice paid: Receive this email when the invoice for your request has been paid
Document released: Receive this email if a document is available for you to view and download
