Customers can request NextRequest enable two-factor authentication in their portal. This industry-standard security convention requires users to use both their password and a secondary form to prove their identity at sign-on, hence the term two-factor.
Important Notes:
These instructions are only for organizations who are not using CivicPlus Single Sign-On. If your organization is using CivicPlus Single Sign-On, you can set up Two-Factor Authentication on an individual account or require your entire organization to use 2FA.
Six-digit codes are only sent to the users' login email addresses.
Two-Factor Authentication cannot be disabled in the Portal Settings after it is enabled. Please reach out to your Account Manager if you need to disable it.
Who can use this feature?
Portal Administrators
Enable Two-Factor Authentication
Sign in as an Administrator user
Click Settings in the upper right-hand corner of the page and select Portal Settings from the drop-down
From the left-hand menu, scroll down to the Add Ons section and click Two-Factor Authentication (2FA)
Click Enable 2FA
Note:
If already enabled, this setting will show that Two-Factor Authentication is already enabled on your portal.
Sign In Using Two-Factor Authentication
The next time you log in, you will be prompted to enter a 6-digit code to access your account
Check your email for the code
Enter the code in the prompt line and click Continue to log in
You will then be logged in to your portal