View Email Status

  • Updated on Jan 2, 2026
  • 1 minute(s) read
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If you have sent an external message to the requester, you may need to see if they were able to open it successfully. Whenever an outbound email is sent to the requester, the email status is captured on the request under the “View email status” link.

Instructions

  1. Sign in to your account

  2. Click the All Request tab in the upper-left corner of the Portal Dashboard

    The All Requests tab.

  3. Select the request number in the table's Request column
    An example request number in the Request column.

  4. Click the View email status button below the requester's contact information

    The View email status button at the bottom of the Requester section.

  5. View the status for all outbound emails

    List of outbound email statuses to the left of the Timeline.

    • Sent: The email was successfully sent from NextRequest.

    • Delivered: The destination email server accepted the message.

      Note:

      This does not gurantee Successful delivery to the inbox.

    • Opened: The email was opened by the requester.

    Note:

    If the requester’s email address has a red line through it that says “Email Undeliverable,” please reach out to Support for assistance.

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