View Email Status

If you have sent an external message to a requester, you may need to see if they were able to open it successfully. Whenever an outbound email is sent to a requester, the email status is captured on the request under the “View email status” link.

Instructions

1. Sign in to your account

2. Click the All Requests tab in the upper-left corner of the Portal Dashboard:

   

3. Select the request number in the table's Request column:
   

4. Click the View email status button below the requester's contact information:

   

5. View the status for all outbound emails:

   

   • Sent: The email was successfully sent from NextRequest.

   • Delivered: The destination email server accepted the message.

     Note:

     This does not gurantee successful delivery to the inbox.

   • Opened: The email was opened by the requester.

   Note:

   If the requester’s email address has a red line through it that says “Email Undeliverable,” please reach out to Support for assistance.