If you have sent an external message to the requester you may need to see if they were able to open it successfully. Whenever an outbound email is sent to the requester the email status is captured on the request under the view email status link.
Instructions
Sign in to your account
Click the All Request tab in the upper-left corner of the Portal Dashboard
Select the request number in the table's Request column
Click the View email status button below the requester's contact information
View the status for all outbound emails
Sent: The email was successfully sent from NextRequest.
Delivered: The destination email server accepted the message.
Note:
This does not gurantee Successful delivery to the inbox.
Opened: The email was opened by the requester.