--- title: "Create an App User Welcome Email Template" slug: "create-an-app-user-welcome-email-template" description: "Customize your welcome email for app users by creating an email template." updated: 2026-05-27T19:13:19Z published: 2026-05-27T19:13:19Z canonical: "www.civicplus.help/create-an-app-user-welcome-email-template" --- > ## Documentation Index > Fetch the complete documentation index at: https://www.civicplus.help/llms.txt > Use this file to discover all available pages before exploring further. # Create an App User Welcome Email Template Email Templates allow you to customize the body of the welcome email that is sent to new [App users](/process-automation/docs/app-users). You are able to modify the default body, add your own custom email body, and add parameters from the App. ## Instructions [Embedded content](https://www.iorad.com/player/2726881/Automation--Create-an-App-User-Welcome-Email-Template-Tutorial) 1. [Sign in to your account](/process-automation/docs/sign-in-to-your-site) 2. Navigate to **Advanced Tools** and select **Email Templates** ![Menu showing Advanced Tools and Email Templates.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Advanced%20Tools,%20Email%20Templates%20-%20PADS.png?sv=2026-02-06&spr=https&st=2026-11-12T17%3A21%3A49Z&se=2026-11-12T18%3A21%3A49Z&sr=c&sp=r&sig=38uGoNHv8gaVsWqFI9pKPWCPq8s4u9zTqyuMOujzQEQ%3D) 3. Click **Add Email Template** ![Button to add an email template.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Add%20Email%20Template%20-%20PADS.png?sv=2026-02-06&spr=https&st=2026-11-12T17%3A21%3A49Z&se=2026-11-12T18%3A21%3A49Z&sr=c&sp=r&sig=38uGoNHv8gaVsWqFI9pKPWCPq8s4u9zTqyuMOujzQEQ%3D) 4. Enter a **Label** for the email template ![Create an email template label field.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Email%20Template%20Label%20-%20PADS.png?sv=2026-02-06&spr=https&st=2026-11-12T17%3A21%3A49Z&se=2026-11-12T18%3A21%3A49Z&sr=c&sp=r&sig=38uGoNHv8gaVsWqFI9pKPWCPq8s4u9zTqyuMOujzQEQ%3D) 5. Select **App User Welcome Email** from the Template Type dropdown ![Email template creation interface with parameters for app user welcome email.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/App%20User%20Welcome%20Email%20Template%20Type%20-%20PADS.png?sv=2026-02-06&spr=https&st=2026-11-12T17%3A21%3A49Z&se=2026-11-12T18%3A21%3A49Z&sr=c&sp=r&sig=38uGoNHv8gaVsWqFI9pKPWCPq8s4u9zTqyuMOujzQEQ%3D) 6. Select the **Environment** you wish to add the template to ![Environment options on the Email Templates screen.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Email%20Template%20Environment%20-%20PADS.png?sv=2026-02-06&spr=https&st=2026-11-12T17%3A21%3A49Z&se=2026-11-12T18%3A21%3A49Z&sr=c&sp=r&sig=38uGoNHv8gaVsWqFI9pKPWCPq8s4u9zTqyuMOujzQEQ%3D) 7. Add content to the template using the **Editor** or **HTML** options ![Email template editor interface with placeholder text for content entry.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Email%20Template%20Content%20-%20PADS.png?sv=2026-02-06&spr=https&st=2026-11-12T17%3A21%3A49Z&se=2026-11-12T18%3A21%3A49Z&sr=c&sp=r&sig=38uGoNHv8gaVsWqFI9pKPWCPq8s4u9zTqyuMOujzQEQ%3D) - **Use Default:** You can also click **Use Default** to add the standard email content to the template if the content editor box is blank. ![The Use Default button on the email template page.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Email%20Template%20Use%20Default%20-%20%20PADS.png?sv=2026-02-06&spr=https&st=2026-11-12T17%3A21%3A49Z&se=2026-11-12T18%3A21%3A49Z&sr=c&sp=r&sig=38uGoNHv8gaVsWqFI9pKPWCPq8s4u9zTqyuMOujzQEQ%3D) - **Parameters:** You can include parameters from the app in the email body. These include items such as the app name, app URL, and forgot password guidance for existing users. ![Template for app user welcome email parameters with placeholders for user details.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/App%20User%20Welcome%20Email%20Parameters%20-%20PADS.png?sv=2026-02-06&spr=https&st=2026-11-12T17%3A21%3A49Z&se=2026-11-12T18%3A21%3A49Z&sr=c&sp=r&sig=38uGoNHv8gaVsWqFI9pKPWCPq8s4u9zTqyuMOujzQEQ%3D) - **Copy to Environment:** You can click **Copy to Environment** to allow the template to be used on forms in other environments. You will need to check the checkboxes next to the desired environments and click **Copy** to apply your changes. This function is strongly recommended for users who wish to copy to additional environments while using custom parameters. ![Button labeled 'COPY TO ENVIRONMENT' with options for editing and HTML view.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Email%20Template%20Copy%20to%20Environment%20-%20%20PADS.png?sv=2026-02-06&spr=https&st=2026-11-12T17%3A21%3A49Z&se=2026-11-12T18%3A21%3A49Z&sr=c&sp=r&sig=38uGoNHv8gaVsWqFI9pKPWCPq8s4u9zTqyuMOujzQEQ%3D) 8. Click **Save** ![The Save button on the email template page.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Save%20Email%20Template%20-%20%20PADS.png?sv=2026-02-06&spr=https&st=2026-11-12T17%3A21%3A49Z&se=2026-11-12T18%3A21%3A49Z&sr=c&sp=r&sig=38uGoNHv8gaVsWqFI9pKPWCPq8s4u9zTqyuMOujzQEQ%3D) 9. You can now add the template to the [**Users** tab on your app](/process-automation/docs/app-users) ![Administration panel displaying options for welcome email template selection for new users.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Select%20App%20Email%20Template%20-%20PADS.png?sv=2026-02-06&spr=https&st=2026-11-12T17%3A21%3A49Z&se=2026-11-12T18%3A21%3A49Z&sr=c&sp=r&sig=38uGoNHv8gaVsWqFI9pKPWCPq8s4u9zTqyuMOujzQEQ%3D) - **Subject:** Add a subject line for the welcome email - **Email Template:** Select the email template you created from the drop-down Application. A program that performs a particular task or set of tasks. Hypertext Markup Language. The language used to define the content of the site in a structurally meaningful manner. Uniform Resource Locator