Prompts will display in the order they are created by default. If you have multiple prompts tied to a session or facility, they will also display on the Checkout screen in the order they are listed on the Prompts screen. This article will show you how to change the order of how your prompts display.
Important Notes:
Prompts will be grouped on the Checkout screen based on the Follows User option selected when creating the prompt:
They will be grouped in the following order:
Prompts set up as Once per Cart
Prompts set up as Once per User
Prompts set up as Once per Line Item
Instructions
Navigate to the Configuration tab, hover over Checkout Settings to expand the menu, and then select Prompts:
Use the Sort Handle (arrow) icon to drag-and-drop prompts into the desired order:
The new order will automatically apply to the Prompts list:
The Checkout screen will also reflect the new order of prompts:
Note:
In the previous example, you can see that the Donation prompt appears last even though it is set as the 2nd prompt in the list on step 3. This is because it is set as Once Per Line Item, while the other prompts are set as Once Per User. Prompts are always grouped in the following order in checkout which will override the order you set in the Prompts list: Once per Cart, Once per User, Once per Line Item.