---
title: "Change Your Email Address on the Platform"
slug: "change-your-email-address-on-the-platform"
description: "Learn how to update the email address associated with your CivicPlus Single Sign-On account."
updated: 2026-01-27T21:43:53Z
published: 2026-01-27T21:43:53Z
canonical: "www.civicplus.help/change-your-email-address-on-the-platform"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://www.civicplus.help/llms.txt
> Use this file to discover all available pages before exploring further.

# Change Your Email Address on the Platform

This article will show you how to change the email address associated with your CivicPlus Single Sign-On account.

> [!NOTE]
> Important Notes
> 
> - Users signing through their organization’s [Platform IdP (Identity Provider)](/civicplus-help-center/docs/about-platform-idp-identity-provider-integrations) cannot edit their email addresses. Their email will default to what is listed on their IdP.
> - Administrators will not be able to reset email addresses for users in their organization.
> - Before an email address can change, the system must receive accepted verification.
> - Learn how to [Consolidate CivicPlus Email Accounts](/civicplus-help-center/docs/consolidate-civicplus-email-accounts).

## Instructions

[Embedded content](https://www.iorad.com/player/1560805/CivicPlus-Platform--How-to-Change-Your-Email-Address-Practice-Tutorial)

1. [Log in to your account](https://account.civicplus.com/)**![CivicPlus sign-in page with an email field and Continue button, along with other account login options.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Sign in page - SSO.png?sv=2026-02-06&spr=https&st=2026-10-29T07%3A09%3A08Z&se=2026-10-29T08%3A09%3A08Z&sr=c&sp=r&sig=8e%2FO5VoQRb7Ud%2FByQo2UOqsSmdGV8HLNJlNjn17%2FvIs%3D)**
2. Select the **Contact Information** tab ![The Contact Information tab on the navigation menu.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Contact%20Information%20-%20SSO.png?sv=2026-02-06&spr=https&st=2026-10-29T07%3A09%3A08Z&se=2026-10-29T08%3A09%3A08Z&sr=c&sp=r&sig=8e%2FO5VoQRb7Ud%2FByQo2UOqsSmdGV8HLNJlNjn17%2FvIs%3D)
3. Enter the **New Email Address** ![The New Email Address field on the Contact Information tab.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/New%20Email%20Address%20Contact%20-%20SSO.png?sv=2026-02-06&spr=https&st=2026-10-29T07%3A09%3A08Z&se=2026-10-29T08%3A09%3A08Z&sr=c&sp=r&sig=8e%2FO5VoQRb7Ud%2FByQo2UOqsSmdGV8HLNJlNjn17%2FvIs%3D)

> [!WARNING]
> **Note**:
> 
> You cannot change the email for an [external account](/civicplus-help-center/docs/external-sign-in).
4. Click **Change Email** to save ![The Change Email button on the Contact Information page.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Change%20Email%20-%20SSO.png?sv=2026-02-06&spr=https&st=2026-10-29T07%3A09%3A08Z&se=2026-10-29T08%3A09%3A08Z&sr=c&sp=r&sig=8e%2FO5VoQRb7Ud%2FByQo2UOqsSmdGV8HLNJlNjn17%2FvIs%3D)
5. A confirmation link will be sent to the new email in order to validate ![The Validate Account button on the confirmation email letting a user know they have signed up for a new account.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Account%20Validation%20-%20SSO.png?sv=2026-02-06&spr=https&st=2026-10-29T07%3A09%3A08Z&se=2026-10-29T08%3A09%3A08Z&sr=c&sp=r&sig=8e%2FO5VoQRb7Ud%2FByQo2UOqsSmdGV8HLNJlNjn17%2FvIs%3D)

Identity Provider.