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The Pending Rentals Module is a dedicated view for rentals pending staff Approval. This lesson will show you how to view, approve, deny, and adjust pending reservations.
Important Note:
If you process a pending rental request on the internal catalog for a facility that has the Admin Approval setting enabled, your request will automatically be approved. You will need to make a public user Account.
If you do not have a gateway configured to take payments yet, you may experience issues with processing a checkout on the public page. Please contact your CivicPlus Representative to address this.
Video Instruction
Please watch the video to learn about Pending Rentals. Once finished, review how to apply what you learned in the system before continuing to the next lesson, Facility Maps.
When to Use
Some example uses of Pending Rentals can include:
Large Event Rentals Reservations that require additional paperwork (insurance, permits,) that you would like to have approved by a staff member.
How to Apply
While learning how to utilize Pending Rentals, you may experience areas where you have questions. If you have any questions or run into issues, please keep track of them so your CivicPlus representative may address them.
Please complete the following:
Configure a facility to have a rental approval process
Create a test public user account with a fake email address such as [email protected] and a password after unchecking Generate Password.
Select Switch to Public User to view your public page then log out of your account and sign in to the test account.
Make a rental request while logged into the test account
Sign back into your Internal Staff account and practice approving and declining rental requests
Additional Resources
Here are helpful articles about Pending Rentals for your reference:
Related Lessons
If you are interested in learning more, try completing these lessons:
Next Lesson: Facility Maps