---
title: "Forgot / Reset a Password"
slug: "forgot-reset-a-password"
description: "Learn how to reset your CivicPlus Single Sign-On password securely, following updated guidelines for enhanced password protection and account safety."
updated: 2026-06-10T20:04:34Z
published: 2026-06-10T20:04:34Z
canonical: "www.civicplus.help/forgot-reset-a-password"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://www.civicplus.help/llms.txt
> Use this file to discover all available pages before exploring further.

# Forgot / Reset a Password

This article walks through how to reset the password for your CivicPlus Single Sign-On account.

> [!NOTE]
> Important Notes
> 
> - A user can no longer set a password for a different user. Instead, an email prompt will be sent to the user so they can reset their own password.
> - Passwords are no longer emailed to the user when they select Forgot Password, a reset password link is sent instead.
> - For security purposes, the system will not tell you if an invalid login attempt is the result of the wrong email address or password.
> - Resetting a password will clear the account lockout caused by failed sign-in attempts.

## Password Requirements

CivicPlus has upgraded its password security requirements to align with Payment Card Industry (PCI) and National Institute of Standards and Technology (NIST) guidelines. Please note that this does not mean all products are completely PCI compliant. Please reference the individual product section.

The new password requirements state that your password needs to be sufficiently long and unique to be secure and must:

- Not match the 4 most recently used passwords
- Contain characters from both of the following categories:
  - English characters (A through Z)
  - Base 10 digits (0 through 9)
- Be at least 8 characters and up to 128 characters long
- Not be a password known to be commonly used, expected, or compromised as compared to our CivicPlus password denylist
- Per NIST, passwords will never be required to be reset
  - If your Organization prefers PCI or internal standards, please [contact CivicPlus Support](/civicplus-help-center/docs/contact-civicplus-support) to require passwords for Users in your Organization to expire after a specified number of days.

## Instructions

[Embedded content](https://www.iorad.com/player/1920489/CivicPlus-Platform--How-to-Reset-Your-Password-in-the-New-UI-Practice-Tutorial)

1. Navigate to the sign-in screen for your integrated CivicPlus product or go to the [Sign In Screen](https://cpauthentication.civicplus.com/Identity/Account/Login)
2. Enter your **Email address** and click **Continue![Sign-in page with email input and continue button for user login.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Email%20Field%20and%20Continue%20-%20SSO.png?sv=2026-02-06&spr=https&st=2026-10-29T07%3A08%3A07Z&se=2026-10-29T08%3A08%3A07Z&sr=c&sp=r&sig=e9IIrD8jG13xVJhw9zVKLEQ3G4L0lxPl2iwHaCpy6GQ%3D)**
3. Select the **Forgot your password?** link ![Login form with email, password fields, and a highlighted 'Forgot your password?' link.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Forgot%20password%20-%20SSO.png?sv=2026-02-06&spr=https&st=2026-10-29T07%3A08%3A07Z&se=2026-10-29T08%3A08%3A07Z&sr=c&sp=r&sig=e9IIrD8jG13xVJhw9zVKLEQ3G4L0lxPl2iwHaCpy6GQ%3D)
4. Enter your **Email** address and click **Submit![Password reset request form with email input and submit button displayed.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Forgot%20Password%20Email%20-%20SSO.png?sv=2026-02-06&spr=https&st=2026-10-29T07%3A08%3A07Z&se=2026-10-29T08%3A08%3A07Z&sr=c&sp=r&sig=e9IIrD8jG13xVJhw9zVKLEQ3G4L0lxPl2iwHaCpy6GQ%3D)**
5. You will be sent an email from noreply@civicplus.com. Click the **Reset Password** button. ![Email notification for password reset with a prominent reset button highlighted.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Reset%20Password%20Email%20-%20SSO.png?sv=2026-02-06&spr=https&st=2026-10-29T07%3A08%3A07Z&se=2026-10-29T08%3A08%3A07Z&sr=c&sp=r&sig=e9IIrD8jG13xVJhw9zVKLEQ3G4L0lxPl2iwHaCpy6GQ%3D)

> [!WARNING]
> **Note**:
> 
> This link will expire after 24 hours for security purposes.
6. Enter and confirm your new password ![Password reset form requiring email and new password criteria for security.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Reset%20Password%20Fields%20-%20SSO.png?sv=2026-02-06&spr=https&st=2026-10-29T07%3A08%3A07Z&se=2026-10-29T08%3A08%3A07Z&sr=c&sp=r&sig=e9IIrD8jG13xVJhw9zVKLEQ3G4L0lxPl2iwHaCpy6GQ%3D)

> [!WARNING]
> **Note**:
> 
> Your password cannot match your four most recently used passwords. Your password must be at least 8 characters in length containing both numbers and letters. View the full list of [password requirements](/civicplus-help-center/docs/forgot-reset-a-password#password-requirements).
7. Select **Reset![The Reset button on the Rest Password page.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Confirm%20Reset%20Password%20-%20SSO.png?sv=2026-02-06&spr=https&st=2026-10-29T07%3A08%3A07Z&se=2026-10-29T08%3A08%3A07Z&sr=c&sp=r&sig=e9IIrD8jG13xVJhw9zVKLEQ3G4L0lxPl2iwHaCpy6GQ%3D)**