--- title: "Migrating to CivicPlus Single Sign-On" slug: "migrating-to-civicplus-single-sign-on" description: "Streamline logins and enhance password security in Recreation Management. Learn the migration process for staff users and best practices for account setup." status: "update" updated: 2026-10-13T13:52:18Z published: 2026-10-13T13:52:18Z canonical: "www.civicplus.help/migrating-to-civicplus-single-sign-on" --- > ## Documentation Index > Fetch the complete documentation index at: https://www.civicplus.help/llms.txt > Use this file to discover all available pages before exploring further. # Migrating to CivicPlus Single Sign-On Recreation Management integrates with [CivicPlus Single Sign-on](/recreation-management/docs/single-sign-on-guide) to streamline logins across products and enhance password security. This article walks through the migration process for staff users. ## 1. Update Staff Accounts To identify which users may be impacted, [run the People Finder report](/recreation-management/docs/report-on-staff-usernames) to view staff usernames. Correct any accounts with the following issues: - Staff users are **required** to be on their own account without any additional household members - If there are additional household members on a Staff account during migration, the Staff user will not be able to log in to the internal side of Recreation Management - It is best practice for staff to have separate accounts for personal and work purposes - Staff users are **required** to have a phone number in the **Phone 1** field - The **Username** field is **required** to be a valid email address - It is recommended that the **Email** and **Username** fields match > [!WARNING] > **Note**: > > The email used needs to be a real email so they can reset their password if they were to forget it. It does not need to be an email address connected to your domain unless you are using a custom identity provider integration (ADFS, Okta, Azure Active Directory). ![Username, email, and phone columns on the People Finder report.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/People_Finder_Report_Example-RM.png?sv=2026-02-06&spr=https&st=2026-10-29T07%3A08%3A58Z&se=2026-10-29T08%3A08%3A58Z&sr=c&sp=r&sig=67a9BNrqL2Pl74%2BXi0f0zGoH73eFikfpaliX5WE4GN8%3D) ### Option 1: Have an Administrator Bulk Create Single Sign-On Accounts (Preferred) You may request access to [import users with a CSV file](/civicplus-help-center/docs/import-users). This will simplify the process of option 1, and a mass email can be sent out to all staff with instructions that they need to confirm their email and set their password. ### Option 2: Have Users Create Single Sign-On Accounts Before Migration If your staff members do not already have access to another CivicPlus product using CivicPlus Single Sign-On, they may create an account. This will allow them to verify their email address and set up a password before migration. ## 2. Schedule a Migration Date After the accounts have been adjusted, contact your Implementation Consultant or Support Agent to schedule a date/time for migration. Once a migration date has been set for your organization, you will see a message on the login screen letting internal users know if they are using a username instead of an email address, they (or an administrator) will need to update their username to an email address so they can continue to log in. ![A migration notification on the Recreation Management login screen.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/4419029813015.png?sv=2026-02-06&spr=https&st=2026-10-29T07%3A08%3A58Z&se=2026-10-29T08%3A08%3A58Z&sr=c&sp=r&sig=67a9BNrqL2Pl74%2BXi0f0zGoH73eFikfpaliX5WE4GN8%3D) ## 3. Account Validation Once we perform the migration, users will get an email from **noreply@civicplus.com** with a link to verify their email addresses. They have 6 minutes to click the link in the email before it expires. If they miss that timeframe, they can still click the link, but it will send them a new validation email. > [!WARNING] > **Note**: > > Before migrating, you should add the following email address: **noreply@civicplus.com** to your approved list. Otherwise, authentication emails may be blocked by spam filters and may not reach the user's inbox. ![An example of the new account validation email.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Account_Validation_message-RM.png?sv=2026-02-06&spr=https&st=2026-10-29T07%3A08%3A58Z&se=2026-10-29T08%3A08%3A58Z&sr=c&sp=r&sig=67a9BNrqL2Pl74%2BXi0f0zGoH73eFikfpaliX5WE4GN8%3D) Once the user clicks the **Validate Account button**, they will be taken to a page to create and confirm their new password. View the [password requirements](/recreation-management/docs/forgot-reset-a-password). ![The create password text fields.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Account_Validation_password_Setup-RM.png?sv=2026-02-06&spr=https&st=2026-10-29T07%3A08%3A58Z&se=2026-10-29T08%3A08%3A58Z&sr=c&sp=r&sig=67a9BNrqL2Pl74%2BXi0f0zGoH73eFikfpaliX5WE4GN8%3D) The user will then be able to log in to the [Recreation Management solution](https://secure.rec1.com/account/login). Active Directory Federation Service. A Microsoft solution that lets users login in once and access multiple applications and services across different systems without needing to re-enter their credentials. ## Related - [Sign In to Rec Using CivicPlus Single Sign-On](/sign-in-to-rec-using-civicplus-single-sign-on.md) - [Single Sign-On Guide](/single-sign-on-guide.md)