--- title: "Municipality Staff FAQs for Recreation Management Single Sign-On" slug: "municipality-staff-faqs-for-recreation-management-single-sign-on" description: "Public Sign-On enhances security and user experience for residents, allowing easy access to multiple applications with one set of credentials." updated: 2026-05-11T19:23:51Z published: 2026-05-11T19:23:51Z canonical: "www.civicplus.help/municipality-staff-faqs-for-recreation-management-single-sign-on" --- > ## Documentation Index > Fetch the complete documentation index at: https://www.civicplus.help/llms.txt > Use this file to discover all available pages before exploring further. # Municipality Staff FAQs for Recreation Management Single Sign-On ## What is Public Sign-On? Public [SSO](/recreation-management/docs/municipality-staff-faqs-for-recreation-management-single-sign-on#in-article_glossary) is an authentication method that enables to securely authenticate and access multiple applications by using just one set of credentials. [Read more about SSO](/civicplus-help-center/docs/single-sign-on-faqs) ## Why was this change implemented? This change was implemented with residents in mind. To provide a better resident experience from your municipal governments and have important resident account actions consolidated in one spot. ## How will it benefit me? - **Stronger Security:** Allows stronger passwords and Multi-factor Authentication. - **Increased Productivity:** Signing in is quicker and easier for the resident user. - **Better User Experience:** Password resets are more straightforward for the resident user. ## How will it benefit our customers (Public Users)? - **Stronger Security:** Allows stronger passwords and Multi-factor Authentication. - **Increased Productivity:** Signing in is quicker and easier for the resident user. - **Better User Experience:** Password resets are more straightforward for the resident user. ## Does this change what the login process looks like for our customers? Yes, reference the [CivicPlus Single Sign-On Guide.](https://www.civicplus.help/hc/en-us/articles/115004381214-CivicPlus-Single-Sign-On-Guide) ## What information will be shared to guide our customers through this new sign-in experience? - [Organization authentication resources](https://www.civicplus.help/hc/en-us/sections/115000969594-Account-Management) - [Password Requirements](/civicplus-help-center/docs/password-requirements) - [How to change a password](/civicplus-help-center/docs/change-your-password) ## Will our customers or I have to set a new password? - The first time a public user goes to log in, they will enter their email address associated with their Recreation Management account. Once they click continue, the system sends them a validation email. After clicking the validate email button, the user will be redirected to the CivicPlus authentication site to finalize their account by setting a password. - If the user needs to set a new password, [you can use the Forgot a Password process to set a new password.](https://www.civicplus.help/hc/en-us/articles/115004355613-Forgot-a-Password) ## Will our customers or I have to create a new account? No, you will not need to create a new account. All user accounts will be migrated. ## Will our customers or I be prompted to reset passwords frequently? - No, but there are [specific requirements for your CivicPlus SSO password.](/civicplus-help-center/docs/password-requirements) - If the user needs to set a new password, [you can use the Forgot a Password process to set a new password.](https://www.civicplus.help/hc/en-us/articles/115004355613-Forgot-a-Password) ## Will our customers still be able to use Facebook or Google accounts to log in with Public SSO? - No, all logins will be directed through the CivicPlus authentication service. - You will be able to link Apple, Facebook, Google, or Microsoft Accounts from the authentication service. ## Does this change how our customers will pay account balances? No, this will not change how account balances are paid. ## Does this change how our customers will register for activities or classes, or facility rentals? No, this will not change how you register for activities, sessions, or rent facilities. ## Who will provide support to me if needed? Please contact your Recreation Management Administrator, who will [contact CivicPlus Support.](/recreation-management/docs/) ## Who will provide support to our customers if needed? How will support be provided? The Municipal Administrator or Staff will support the patron. If the patron needs additional support, please [contact CivicPlus Support.](/recreation-management/docs/) ## Can the Municipal staff reset passwords upon request? - Internal staff users can no longer reset a customer's CivicPlus Password. - Public users will now need to do this themselves through the authentication service. The user navigates to [the log-in page for the authentication service](https://cpauthentication.civicplus.com/) and enters the email address associated with their account, and clicks **Continue.** [At that point, the option of **Forgot Password** will be available.](https://www.civicplus.help/hc/en-us/articles/115004355613-Forgot-a-Password) ## Can we create Public SSO accounts for our customers (For example: Seniors who need assistance)? Yes, [Refer to the Create an Account article.](https://cpauthentication.civicplus.com/Identity/Account/Register) ## Related - [Public User FAQs for Recreation Management Single Sign-On](/public-user-faqs-for-recreation-management-single-sign-on.md) - [Customer Facing FAQs for Recreation Management Public Single-Sign On](/customer-facing-faqs-for-recreation-management-public-single-sign-on.md) - [Communication to Send to Resident Users for Public SSO](/communication-to-send-to-resident-users-for-public-sso.md)